Ca' Messner 5 Leoni

Beautiful property on the canal. Three large windows that can be opened to let in the breeze. Very quiet, picturesque area. Walking distance from all major sites. Very welcoming staff walked us to the room and showed us around.

Bad air due to dirty carpet. Booked garden view, but unfortunately got a view of a wall. Mice or rats making noises under the window all night, creepy. Shower only suitable for XS people, also in poor condition. Unfortunately no recommendation.

Property is old like most in Venice but hadn’t been updated at all. Shower was super small and didn’t drain.

Alert!! Alert!! Do NOT book here…..this place is not as it shows in the pictures…if we can show you the pictures we have you would never book here….its brutal!!! Stains in the carpets and walls, gummy sticky stuff on walls, ac didn’t work, stain on sheets, wifi didn’t work, mold in shower, broken windows….shower doors…ruined our second year anniversary!! Do not look at ******* reviews, go to google and check reviews. This place was recently named something else….and they changed the name….and possibly have more than one name for the place….we have stayed in some lower budget places which were fine but this is another level. Thankfully with a fight, they refunded our second night but only in the afternoon. Terrible experience!!

Absolutely horrendous. We booked our stay for mid August in May. We travelled from Manchester England for our 2 night, midweek stay and after a long and fairly sweaty journey, we finally arrived at this hotel. The manager greeted us with our booking confirmation and “you can’t stay here”. Expecting a punchline to what was surely a joke, we were given the ‘options’ of a refund or… a refund. No apology, no empathy, just a straight faced rejection with no offer of compensation in any form. His reasoning was something to do with a pipe in our room and we were told nobody was staying (obviously untrue as there were people going upstairs during this discussion). Furthermore, we were told the issue had occurred that morning and he claimed that they had sent information about the cancellation (this was at 14:18) - when I checked my emails, I had been emailed at 14:02 - why in the name of Jesus he thought it best to wait until an hour before our check in time to inform us of our hotel being cancelled, I’ll never know. We luckily managed to get a booking at the amazing Palazza Paruta which prevented myself and my wife from sleeping rough for the next 2 nights. The room refund then took 3 days and 2 more visits to the hotel to be paid, taking even more time out of our trip. Thank god we didn’t have our child with us and that we had the ability to afford another hotel last minute. Utter shambles of a hotel, business and customer service and they now couldn’t pay me to stay there.