Palazzina Grassi

The hotel is wonderful - but its the people that make your stay special. Everyone that looks after you at this special hotel makes you feel like a personal guest. Rachele, Irene, Giacomo, Massimiliano - and others on the front desk and Michael (Angelo) and Helen in the bar with their colleagues - and the people that took care of our room each day all played a very kind part in making our Venice experience amazing.

The intimate hotel is very conveniently located: close to all the attractions, but not on a street crowded with tourists. Some hotel rooms overlook the Grand Canal. amazing breakfast, cleanliness. For a hotel of this level the price is not at all high.

Dear P. Grasso Hotel Staff and management, Hope all is well!! I’m just checking out after two wonderful days at your hotel. I would like to express my complete gratitude and congratulate everyone who interacted with us. I’m used to traveling to five star hotels across the world and thus familiar with an outstanding hospitality. Fortunately you guys exceeded my expectations. Not only for the hotel’s amenities, space, comfort, decorations etc. but also, and most importantly, the staff. Would like to express my complete gratitude to everyone. Specially, the ladies from the breakfast Manuela and Vania, the front desk staff, Eduardo, the guys who received us upon checking in and also the staff who served our Room service. Congratulations on everything. Hope you guys keep on excelling! When I decide to visit Venice again, will definitely stay here! Hope you guys have an amazing day. Warm regards,

World class, first class impeccable service. The staff here cannot do enough for their guests. This was a truly exceptional experience. The hotel is lovely and stylishly designed by Phillip Starck. Exquisite and interesting interiors. Highest quality amenities, sheets, towels and furniture. The included breakfast is generous a fine dining experience. A beautiful hotel for the perfect stay in Venice. Great location and yet far enough away from the overcrowded Rialto and San Marco Square, which are pleasant short walks away. We selected this hotel to celebrate our 39th wedding anniversary and it was exactly the perfect choice in every way. The manager could not not have been better and the same can be said for every staff person. They checked in to make sure everything was to our liking and if we needed anything. Great recommendations for outside dining to sites. They are exceptionally well trained to cater to their clientele. Big kudos to Irene at the desk who was extremely helpful not only during our stay but in the months leading up in answering my multi emails. Also special thanks to Michaela in the restaurant who was so attentive and service oriented for our breakfast. He knew our names from the start and our preferences for breakfast on day two. He added special touches to our already luxury perfect stay. Highly recommend this hotel. Grazie mille!

Pros: nice decoration, hotel on a human scale, very good service, pdj Ok, the calm. Negative points: our stay was greatly marred by the poor quality of the bedding in room 112 unacceptable at this price level, we are used to frequenting high-end hotels and have never slept as badly as in your hotel; mattress much too soft and uncomfortable: when I turned around my partner was systematically awake; the mattress provided no support; Because of this, it is neither possible to return to your establishment nor recommending it.

Service was great, breakfast is delicious and included, and very generous. Room decor is very cool and there is always a treat every night (chocolate, a rose, biscuits etc) but rooms have windows covered by thick curtains and mirrors. It’s difficult to get any light in as the rooms faced walls (as often is the case in Venice) but it’s possible to open them to get some air in.