Aman Venice

Aman Venice的整體環境還不錯，位於大運河旁，建築本身有歷史韻味，也延續了Aman一貫的靜謐優雅風格。然而，設施相對普通，沒有太多驚喜，也沒有達到奢華酒店應有的標準。服務則令人失望，是此次入住最大的槽點。員工大多是當地人，培訓水平有限，對酒店本身的情況也不熟悉。入住時候給我們講解的工作人員連樓層都會講錯。 尤其要提醒的是，千萬不要使用酒店的洗衣服務。我送去熨燙的一套全新西裝，熨完後竟沾上了熨斗水垢，明顯是設備多年未清潔所致。但酒店不僅沒有承擔責任，反而推給我自己，態度敷衍，甚至沒有一句道歉。作為Aman品牌旗下的酒店，這樣的服務水準確實不應該出現。 整體而言，Aman Venice在硬件和服務方面都不及其他Aman酒店，建議放低期待，體驗上更像是“換了殼”的精品酒店，而非真正的Aman水準。

威尼斯最好的酒店 服務真好 check out 後，酒店行李員深情的揮手告別 有種離別的傷感！

冰箱裏一切免費，各種小吃免費，早餐免費。房間很大，每個小用品，都值得細細品嚐。每位酒店的服務生都用最美的笑容來對待。住過最好的酒店。實在太完美！

訂的基礎房型，特殊十週年的紀念，到了説希望升級，結果是自費升級的。花了錢的房間當然更好，但是基礎已經不便宜了，這次紀念日過得相當奢華。 作為威尼斯八座宮殿之一的硬件環境，本身是值得專程體驗的人生目的地。服務人員也很熱情，酒店專門送了香檳，是一次完美旅程。

I have desperately wanted to love this place for so long and we were even planning to do our wedding here. I had a last-minute trip to Venice and decided that of course, out of any of the options in the city, Aman would have the best spa. Nothing could be further from the truth. In fact, out of the 58 luxury hotels I’ve stayed at in the last few years. This was the single worst spa massage experience I’ve ever had. Not only did the therapist finish almost 30 minutes earlier than what I pre-paid for , but he also had cuts on his hand that he showed me and insisted on wearing plastic gloves during the treatment. I suppose it depends on where you fall in terms of healthcare and micro plastics, but rubbing oil and latex rubber gloves all over your body for 90 minutes is not only disgusting, but also toxic. I think the most surprising part of this entire experience was when I brought it up with the spa manager Elisa Sartoret, she told me I was “ lucky to have never experienced a Massage with rubber gloves before” because that is quite normal thing to do when she does it regularly as well. Perhaps this is a Venetian thing, I’m not so sure… but either way at a minimum I would’ve liked to have prior notice before pre-paying for a massage that I was gonna have micro plastics seeping through my pores for 90 minutes. Perhaps even more disturbing is when I expressed my dismay about this she shrugged off the experience and didn’t seem to care very much. Now that is not something I expect from Aman. The restaurant staff for dinner are phenomenal and some other people are exceptional so I don’t want to write off the hotel altogether. But the caliber of guests that I am used to hosting would never be OK with the things that went on yesterday. Such a shame because this is the one property that I desperately wanted to like. If you do plan on coming here, just make sure you have zero expectations so that at least you’ll enjoy your time

Just magical! The cocktails are brilliant, piano playing was fabulous, but best of all are the staff. Susanna looked after us with snacks, advice on cocktails and perfect professional expertise. We caught up with Liciano the General Manager, who was wonderful in his ability to interact with both his staff and his customers. We will be back