The Gritti Palace, a Luxury Collection Hotel, Venice anmeldelser

Great hotel!

非常棒的位置。 一切都很好。早餐也是。 會再住

環境：完美的宮廷式酒店

Without question, The Gritti Palace is one of the finest hotels within Marriott’s vast portfolio. Only a few hotels across all Marriott properties worldwide rival The Gritti Palace. Outside Marriott and compared to other hotels in Venice, The Gritti is also arguably the finest hotel in Venice. It is a genuine 5-star luxury hotel. As a result, prices are very expensive. Over my stay, the rates varied between US$2,200 per night and US$10,000 per night, depending on the room type or suite. Needless to say, a guest has certain expectations when a hotel is charging that much money. Here is what The Gritti did well: 1. Concierge and Front Desk staff were excellent. In particular, the concierge staff are incredibly competent at organizing water taxis, tickets for attractions or tours, dinner reservations, etc. 2. The hotel provided a thoughtful in-room amenity. It also fulfilled basic preferences that were specified on the reservation. 3. Major newspapers, like The New York Times and Financial Times, are complimentary to guests. 4. Stationery and envelopes are provided for guests to write a letter home. The hotel also mails the letters free of charge. 5. The hotel’s public spaces are beautiful. The décor is exactly what you would expect for a 5-star hotel in a building that dates to the 15th century. 6. Marriott Bonvoy benefits were delivered. Specifically: (a) Suite upgrade. I was upgraded from a standard room to one of their best, if not their best, suites, the Patron Suite. It had a beautiful view of the Grand Canal. However, if I were given a choice, I probably would have turned down the suite in favor of a non-suite with a comparable view. I will discuss this later. (b) Late check-out. I received a 4 p.m. late check-out. The hotel graciously allowed me to stay in the room free of charge until 6 p.m. That was most kind of them. (c) The breakfast benefit for guests with Bonvoy platinum or higher status is excellent, with one exception: wine at breakfast. At breakfast on a Saturday morning, I asked if they had wine. I was offered Italian prosecco. However, the prosecco is a little sweet. I asked if they had an alternative, like a Trento DOCG. I was provided with Italian franciacorta sparkling wine. Franciacorta is drier and more like champagne. So, I ordered it. While my breakfast was complimentary, I was charged 170 euros for the bottle of wine. The charge was removed after I complained. Still, it is the principle of the matter. Either inform the guest that the wine is not complimentary before it is served or provide more than one complimentary wine option at breakfast. Now, here is where I think The Gritti Palace needs improvement (especially given the prices charged): 1. Restaurants and bars. I was encouraged to have dinner at the hotel’s restaurant. I made a restaurant for the outside terrace. When I arrived for dinner, the terrace was closed, and I was given a table at the back of the restaurant in what could only be described

Darlings, let me regale you with tales of this simply divine hotel! From the moment one steps through the doors, it's as if one has been transported to a realm of unparalleled luxury. The decor? UtThe food here is a delightful mix of flavors, with fresh ingredients that really stand out. The atmosphere is lively, making it a great spot for casual dining. Service is friendly but can be a bit slow during peak hours. Overall, a solid choice for a tasty meal! terly fabulous, darling. The staff? More attentive than my personal stylist. And the spa! Oh, the spa. I emerged feeling like a new woman,

Exceptional hotel perfectly located on the Grand Canal. We recently stayed for a couple of nights for a special family birthday celebration. Our room was exquisite and very palatial. Staff were attentive, warm and professional and nothing was too much trouble. We felt truly pampered. Seeing photos of all the famous guests who have stayed over the years added a special touch of glamour. We cannot wait to return.

Incredible! The best hotel experience. I dream of returning daily. Everything was absolute perfection. I had a room overlooking the Canal Grande. The view was so amazing it took my breath away. I was woken up in the morning by seagulls and church bells. It was heaven. Make sure not to miss the Club del Doge restaurant!

Absolutely divine, magical experience at the Gritti Palace. The views - Grand Canal! - the service, the decor, the rooms, were all exceptional and exceeded every expectation. All of the staff, especially the Concierge Team, went above and beyond to make our stay so lovely and memorable. Location can’t be beat. A true Venetian dream!

This was the first of three hotels we stayed at on our 35th-anniversary trip. It’s right on the canal and beautifully decorated. The staff was very accommodating. The food was amazing, and it felt like it took you back in time. I Highly recommend this hotel to the up-to-date modern hotels to get that old-world experience. .

Excellent, friendly staff. Beautifully located - waterfront café, has its own dock for water taxi’s and gondolas. We had an amazing “room” more like a sweet with terrazzo floors, a sitting area, great bed and plenty of windows. Long stemmed roses to enhance the luxury feel - and they were replaced with fresh ones after the second day. Central yet on a calm square.

Stayed here for a couple nights and had a beautiful canal view room with luxurious amenities. Breakfast was delightful with table and small buffet service. Location is right in center walkable to everything. Concierge was super helpful with transportation. We had dinner as well which we thought was just ok - not one dish was wow- would have been better to eat outside of hotel for dinner. The patio was closed so had to eat inside. We would definitely go back!

I only stayed for one night in a suite overlooking the Grand Canal, and we were kindly upgraded to a larger suite by Carlotta at reception. The staff were exceptional, and the hotel itself is truly amazing. It offers an authentic Venice experience. The property is beautiful, and I would highly recommend it. While the rooms are on the expensive side, it's definitely worth it if you can afford it. I will absolutely return in the future!

Stayed one night in December and got upgraded to a room with a canal view. The hotel’s location is great, offering a stunning view of the Basilica Santa Maria across the canal. The room and the gym are understandably not very large. The overall service and the breakfast live up to the hotel’s reputation.

We contacted the reservations department before we arrived & asked for an early check-in if possible due to our train arrival time in Venice. A note back said our request was noted but not guaranteed. We arrived around 1:00 pm. The hotel employee pulled up our reservation & said, "I see you are paying with points and cash” then told us check in was at 3:00 & an early check-in was not possible. Our luggage was stored & we went out to explore Venice. After a long day of traveling, we were ready to check into our room. We returned at 3:00pm & our room was still not ready. It was almost 4:00 p.m. when we were finally able to get to our room. It was so welcoming to see yellow roses, a bottle of champagne & a bowl of oranges. Too tired to go out we ordered room service for dinner. Dinner arrived promptly, but they messed up our order and only sent one dinner. We shared the one dinner while we waited for the other dinner to show up. Before bed, we pre-ordered breakfast for the next day. Breakfast showed up on time. We sat down for breakfast, opened a jar of jam to put on a croissant & was shocked to see it was already opened & used. We opened another jar & that too was opened & used as well. ALL of the jars were already opened & used. I cannot say enough how disgusting it was to receive multiple jars of jam that were on someone else's breakfast table & already opened & used. It really makes a person question what else has been on someone else's table before it came to us. Being served half eaten food of any kind is just not acceptable anywhere and to anyone. After another bad room service experience, we left the hotel for the day. We returned to our room later that day looking forward to having champagne & oranges. Again, we were quite shocked to see that our complimentary champagne & oranges had been removed from our room. Were they only complimentary for one day? Wow!! We were so excited to stay at the Gritty Palace but this was not the 5 star experience we expected from this hotel especially one that is supposed to be so prestigious as The Gritty Palace. The hotel obviously loves to share and display all the famous people that have stayed here. It makes us question if the 5 star experience is reserved for guests that are not using Marriott points & are of a certain movie star status. I'm sorry but not all guests will be famous or of nobility, but I can assure you (Gritty Palace) that ALL guests enjoy & appreciate being treated like they matter as well.