Angsana Velavaru

The whole trip was not very satisfying. First, the seaplane time I requested is at noon on the 22nd, so that I can have a half-day tour of Male. As a result, I was arranged for an early morning seaplane. The hotel said that because the time of the seaplane is not under their control, and the time of the next day's seaplane will only be known after 6pm before 1 day .Second, I don’t know whether the lock of my luggage was broken by the seaplane staff or the resort staff. Anyway, the lock on my luggage was completely missing between the seaplane and check in the resort. Third. neither the birthday room decorations nor the cake that was promised to me was delivered. I was sick that day, so I didn't remind or ask, but I think the hotel completely forgot, which is a big mistake. Fourth, I told that I am sick and uncomfortable, can I ask for some hot soup for breakfast? The front desk said that there is no way, you only can eat whatever the kitchen prepares, which I can understand, But the front desk didn't even have a word of concern and greeting! I feel so indifferent! I was very happy to choose you as my first vacation after the covid ,but now I feel that this is a complete mistake.

優點：水屋很漂亮，度假村環境很好，水清沙細，有四家餐廳，西餐為主，味道不錯。 缺點：餐廳和房間內有蒼蠅蚊子，有些服務員見到客人沒有主動問好

非常棒的食物，非常好吃，環境，以及員工，細心周到，熱情親切！

符合預期的酒店 水屋還有二層的觀景平台 這個在同價位的酒店中不常見 全包餐食也不錯 浮潛體驗優異 但是入住前與酒店銷售部的郵件溝通不順暢經代理商催促後仍然不回覆客人的郵件 這一點太差了 水屋意大利餐廳的服務人員很棒 負責我們家的是一位**的男士 實在不好意思沒有記住您的名字 在此感謝

06年的酒店，雖然翻新過，但是有些設備還是偏老舊，比如沙屋沒有USB口的插座。 餐廳味道單一，水屋餐廳和沙屋泳池酒吧餐食同質化，而且東西説不上好吃。 然後來之前最好看看天氣，我這邊因為天氣不好，想要參加的活動全都取消了。

Muy amables y serviciales en todo