Knossos Beach Bungalows Suites Resort & Spa

I had a great experience at Knossos. Excellent location, rooms, and customer service.

Some of the reviews here must be fake. We felt totally misled by the information on this website. First of all, the property and rooms don't match the photos at all. The photos make everything look glistening and new, when in reality the entire property was quite run-down: paint was peeling, stairs were rickety, metal pillars were rusty. The photos showed loungers and cabanas spread all across the beach when in reality they were all crammed in one corner of the beach. Second, the website quoted a price in Canadian $ but then we were charged the same amount in EUR, which increased the price by 50%. This was very deceptive. When we arrived we were put in a split level room where the air conditioner on the upper level with the bed was broken. So the lower level was cold but the sleeping level was very warm. We called the front desk and were told that they knew it was broken and it was scheduled to be fixed after our stay. I complained and after the concierge spoke to the manager, we were moved to another room - which was much smaller and older than the one we booked. When we complained aabout this, we were told it is in the same category and, therefore, the same price as the one we booked. There was nothing luxurious about this resort, especially for the price. It felt like the owners had completely neglected it. Very disappointed.

Excellent service love the place Difenly I will came back