Gæstebruger
8. juni 2023
On Sunday, May 28th, my family and I arrived at your park earlier than the check-in time. While waiting for our room to be ready, we decided to explore the facilities on site. During our visit to the bar area, a young French girl, who did not speak English, approached my three young children aged 5, 7, and 9. To our surprise, she offered them ice cream from the machine, while the bar staff were present and observed the situation. The children gladly accepted the ice cream, and nothing was said or objected to at that moment. We enjoyed our time, waiting for our room in the hot weather. After a 30-minute wait past 4 pm, we finally received our room keys, which was later than the promised time. Although it was a minor inconvenience, we understood that delays can happen. We proceeded to our room to settle in after an exhausting 11-hour journey from Newcastle, UK. Approximately an hour later, we returned to the bar area to see if there was any football being televised and to have some drinks. As my partner and I were searching for a table in the now busy area, our children went ahead to help themselves to some more ice cream, just as they had done earlier. At that moment, when I was entering the bar area, one of your bar staff members abruptly left his position behind the bar, approached the ice cream machine, and started shouting directly in the faces of my children. I was utterly disgusted and appalled by this behavior, especially considering that the same person had been friendly and welcoming, despite his limited knowledge of English. This sudden change in attitude towards my 7-year-old daughter, whom he referred to as a "putain" while shouting "not free, not free," was completely unacceptable. I was in complete shock, as no one should ever be subjected to such derogatory language, particularly not during a family holiday. I felt compelled to report this incident to the police due to the verbal assault. In an attempt to diffuse the situation, I immediately offered to pay for the ice cream, which I did. However, the damage was already done. The bar area was filled with customers who witnessed the incident, and my family and I were humiliated in front of them, effectively ruining the beginning of our holiday. I reported the incident to the office staff, who offered a free toy as compensation. However, my young daughter was distraught and insisted on going home. We requested a transfer to another park, which was arranged with the help of the receptionist the next day. Upon arrival at the new park, we were unexpectedly asked to pay an additional 84 euros, without any prior communication regarding the extra charge. Unfortunately, we were left with no choice but to pay the amount since returning to the initial park was out of the question following the aforementioned incident.
Oversæt