Gæstebruger
7. juli 2023
Here is my detailed experience and views on the property: 1. The AC in my room (adjusant to the corner room nearest to the sea view - first floor) was making hell lot of noise (video attached). No one can even relax properly in such noise, let alone sleeping peacefully. As I complained, they said that you can move from here to some other property if you don't like the room. So instead of sorting the issue they wanted us to vacate the room. Seriously? Are we on vacation or resort hunting? So after I denied to move, asked to sort this out, they gave us another room where thankfully AC was working fine. 2. There were no towels provided initially. We checked in at around 3 pm. And I asked for the towels at around 6. Even after couple of follow ups, we did not get any towels. There are no phones set up in the room so I had to go downstairs to the reception again and again. So finally after multiple failed trials of getting the towels when I started calling them from the first floor, one of the guys finally rushed out to the property and got us towels in just like 5 minutes with a big smile. I do understand that it's monsoon and they may be facing laundry issue or something. But then why are you charging us this hefty room tariff when even you are not prepared for such basic things. 3. So we booked the room directly via calling them and requested for their best room. and we booked well in advance like around 1.5-2 months back. As we reached here, we did not get the corner room. As we raised that to them, they said it is already occupied and the only option is they can refund the amount and advised to shift to other property. But again, we are not here for room hunting. So had settle for the other room. 4. The lamp on the bedside is very dirty like it has not been cleaned since ages. Also, there is no bulb in that lamp. There are bad cracks in the wall paint on a couple of places. The table has gone all bad. There are visible open wirings in the washroom. (All pictures attached) Review: Rooms are very basic with no sea (or any) views from any of the rooms. Common corridor is there with no balcony. The common swimming pool is quite nice and I think that's the only good thing about the property. Shampoo and soap are provided. Hot water is there. Not much water pressure in the shower. There are yellow tube lights in the room which feel aweful. Location is fine. It is our Day 1 and I haven’t tried food yet. Will be here for one more night. Let's see how it goes!
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