Costa Riviera Hotel

The hotel needs an overhaul. The breakfast was not great. The rooms are dark, with one opening window that overlooks hot looks like a forgotten building site. Everything worked, kinda. The internet was slow, the was a big rip in our bed sheets and things just did not seem very clean. I was unwell and needed more toilet paper, so I rang housekeeping and they arrived with tea bags. I was very happy to leave.

We are in room 315 it is suite room and service is very bad here. First of all there some bad smell in room it is about some pest control done in room. Second the sheets and comforter are very dirty. Bath towels are very old. Furniture is very old and not clean . The tapestry of chairs is very dirty. Over all experience is bad.

Our group of 8 women recently stayed at Hotel Costa Riviera for 3 nights in September 2024, and while we’ve enjoyed this hotel in the past, this time, the experience was disappointing in several ways. Firstly, the breakfast, which was included in the room tariff, fell short of expectations. We were served the exact same spread on all three days, a departure from the variety offered in previous stays. This lack of freshness and diversity was quite disheartening, especially considering the hotel’s usual standards. Room upkeep has also noticeably declined. The overall cleanliness and maintenance were not up to par, making the stay feel less comfortable. To make matters worse, the RF keys for our rooms frequently malfunctioned. We had to repeatedly take the lift down to the reception to have them reset, which was very inconvenient. At one point, we were handed a master key to access all four of our rooms. While this helped in the short term, it was a significant security risk. Knowing that someone else could be given the same key raised concerns about the safety of our belongings. Additionally, the staff at the reception could have been more welcoming. Considering Varanasi is an ancient and holy pilgrimage city, it would have been more fitting for the people manning the reception to be more receptive and friendly. A smile and a bit of warmth would have made a difference, especially for guests on a spiritual journey. Overall, while the hotel has been a reliable choice for us in the past, this stay was marred by these issues. Hopefully, they address these concerns to restore the quality we've previously experienced.