The St. Regis Hotel

We have a bad experience with St. Regis. We told the front desk to help us to book a big taxi for 4 people to take us to airport in early morning, but the staff didn't mark it properly, when we double checked the 2nd time, the order wasn't there and turned out a small taxi came and they needed to reorder a big one for us. They mixed up the room charge, it was remarked to pay at the hotel, first time the staff gave us the wrong info that both rooms were already charged to my card. Then the next day, they said it was not charged yet, we told them we paid by different credit cards, but when we checked out, they charged both rooms on my card without my permission. Finally, they cancelled 1 room payment and charge it back to my friend's card. This is very unprofessional and I haven't received my statement yet and not sure if they really cancelled the wrong payment.

酒店位置很好，出行交通方便，附近就可坐公交或者城鐵去機場，去Stanley Park，附近餐飲商場都方便。洗髮水沐浴露不錯。床上還放了好吃的巧克力

酒店很小，房間很乾凈，地理位置非常優越，早餐也不錯。據説因為疫情健身房停了，一直沒有恢復，身處鬧市又無法在周邊跑步鍛鍊，對於有健身習慣的客人不太方便