Casa Volante Hostal

I booked a 7-night stay at this hostel over New Year's for CLP 307,732.00, but my experience has been nothing short of a nightmare. I'll admit upfront: I made the mistake of not remembering a small note about their special New Year's cancellation policy when I booked months ago. However, when I canceled my reservation well in advance, I received no warning, pop-up, or reminder that I was forfeiting the entire payment. This oversight could have been prevented with better communication, but instead, I was left with no booking and no money. I reached out to the hostel, explained the situation, and made every effort to come to a fair agreement. I even requested to have my original booking reinstated, as I've already paid in full and wasn't asking for anything extra. Despite my polite requests, they flat-out refused to help in any way. Their response made it clear that they don't care about their guests or the fact that this is a significant amount of money for most people. Mistakes happen, and I was more than willing to meet them halfway, but their complete lack of empathy or willingness to find a fair resolution was appalling. If you value fair treatment and customer service, avoid this hostel at all costs. They'll take your money without a second thought, show no respect for the effort you've made to resolve an issue, and leave you high and dry. One star is generous—I wouldn't recommend this place to anyone.

The hostel experience is incredible. Valparaíso is an international and friendly city, with stairways leading to a Casa Volante: maze of emotions and five-star service. Discover the heart of the port in a hostel that feels like a well-organized and stable family, ensuring the best possible experience. Highly recommended.

The Casa Volante Hostel is located at the foot of Cerro Concepción in Valparaíso. I arrived without notice and was able to get a room very easily. The place is extremely close to some must visit sites in Valparaiso. The red door, piano stairs, a famous slide, and of course lots and lots of murals and places where you can go to eat. They serve breakfast from 9 to 11 am, but you have to either pay 5 to 6 thousand Chilean pesos or just get a deal for an extra thousand pesos at the moment of booking your stay via web. I guess what I liked the most about this place was the hospitality and how passionate Marcela at the front desk was to guide me through everything I needed to know to have a good time while wandering through the hill. I didn’t even have to ask too much and she just started talking about how I could get to the places I wanted to visit and even took the time of circling the spots on a map so I could find them easily. Plus you could tell she felt very enthusiastic when explaining about it all. Finally, they also give you a towel even if you stay in a shared room which I think was pretty nice. I would 100 percent come back.

Casa Volante is awesome. That's it. The staff is lovely, prestative and charming. The hostel is well located in the heart of Valparaíso and the acommodations and good. It's located in a touristic point of Valparaíso, close to everything you may need and the nightlife. The house of the hostel is an classic Valparaíso style house, the hostel was always clean and lot of bathrooms available for use. Nice beds, pillows and structure and a really nice natural breakfast with some good options of bread, fruits, juices and cereals. For sure would stay in Valparaíso and this is my first choice, Casa Volante!

Chuveiros não esquentam. A cortina do banheiro estava tomada por fungos. O atendente do café da manhã é xenófobo e trata mal pessoas que não falam espanhol. Gatos sobem nas mesas onde as pessoas fazem as refeições. Pêlos de gatos por toda parte. Nojento.

O atendente que serve café da manhã é XENÓFOBO, havia pulgas no quarto, fezes de gato pelo espaço, chuveiro que não esquentava, roupas de camas sujas. Lodo nos banheiros. Gato pulando nas mesas do café. Experiência terrível. Saí de lá com picadas de pulgas e com febre.