Silena, Your Soulful Hotel

We had a suite with our own sauna and a living/bedroom on a separate floor, which is perfect for a family of three as we are traveling with our teenage son. All the rooms and suites have wonderful views of the mountains. We chose the hotel for ski in and out capabilities but was surprised that it is also very convenient to travel around with bus with the Almencard that came with the room. I went to Brixen by bus and it took only 30 minutes. My favorite aspect of the hotel is the soulful details: meditation corner in the room with singing bowl and guided meditation instruction, dreamcatcher hang by the window when the bed was made, a dream recording instructions by bed which really helped me to commit my dream to paper… Since I don’t ski I took advantage of the daily guided hikes and just love the slow pace, our wonderful guide Steffi and was stunned by the beauty of South Tyrol every day. The spa is also wonderful as well as the 6 course meal every evening. Love to come back again!

Modern 4 star Hotel with an oriental taste. Food is excellent, breakfast best I ever had, bar super, service top, attention to details is extreme. Wellness top. So a few point which may be important. 1. Training/fitness room is not huge and quite dark 2. No typical Dolomites panorama and small ski area All in all TOP

We (my partner and I) stayed in the hotel in march 2023 for four days. Overall the hotel was absolutely fantastic and we would definitely visit again. Highlights included: - beautifully designed hotel rooms, with great attention to details - allergy freshly cosine at a very high level - very friendly and attentive staff (we especially want to highlight Steffi, Elke, Miriam) - beautifully Spa with a very superb Onsen rooftop pool

Hotel: excellent Soulful room: excellent Breakfast and Dinner: excellent Pool and Sauna: excellent Silena Family and Staff: outstanding and lovely!!! Skiing area: easy to reach, nice huts, perfect slopes recommendation: yes yes yes yes yes

Posiziona comoda vicino agli impianti sciistici, a meno di 100 m in piano; bella struttura recente , camere spaziose silenziose e pulite, saune e piscine; accoglienza super all’arrivo: ci hanno sistemato velocemente valigie in camera , sci in ski room e auto in garage; colazione e cena buone con ottime materie prime; tutto il personale estremamente gentile, segnaliamo mascia che al ristorante e’ sempre stata attentissima; costi non bassi ma adeguati Migliorabili la temperatura della piscina e pancake/waffle/crêpes che sono di qualità ma danno l’impressione di essere preparate un po’ prima e poi riscaldate al momento della richiesta Ottima vacanza , da ripetere e consigliare

Leider können wir das Hotel SILENA aufgrund einer enttäuschenden Erfahrung mit dem Kundenservice nicht weiterempfehlen. Wir hatten einen Aufenthalt gebucht, mussten diesen jedoch aufgrund einer außergewöhnlich belastenden familiären Situation absagen: Unser jüngerer Sohn litt akut unter schweren Depressionen, unser ältester Sohn erhielt die Diagnose Krebs und musste unmittelbar eine Chemotherapie beginnen. In dieser emotional und extrem herausfordernden Zeit hatten wir auf Verständnis und Kulanz seitens des Hotels gehofft. Trotz unserer detaillierten Schilderung und Bitte um eine Lösung – sei es eine Reduzierung der Stornogebühren oder eine Verschiebung des Aufenthalts – hat das Hotel unsere Lage ignoriert und stur auf die Vertragsbedingungen verwiesen. Uns wurden rund 80 % des Gesamtpreises berechnet, was in einer ohnehin schweren Zeit eine zusätzliche Belastung darstellt. Natürlich verstehen wir, dass Hotels Regeln und Fristen haben, aber in solch außergewöhnlichen Situationen hätten wir zumindest etwas Entgegenkommen oder Empathie erwartet. Stattdessen wurden wir mit einem lapidaren Bedauern abgespeist. Service und Menschlichkeit sollten auch bei schwierigen Fällen im Vordergrund stehen. Leider hat das SILENA in diesem Punkt auf ganzer Linie versagt. Enttäuschend und nicht empfehlenswert.