Hôtel Mercure Valenciennes Centre

設施：不錯 衞生：舒適 環境：安靜 服務：很耐心

各方面都不錯，服務太差了，前台很不耐煩，因為有個會議，需要延適退房，跟前台溝通時説不行，今天全滿房了，所以衹能且必須十二點前退房，結果退房時攜程上再看了一下，完全沒有滿房，於是就直接當著她的麪預訂了當天的房間，她面無表情的辦完退房，又幫我辦理了入住，這個體驗真的太差了！

All in all a good hotel, but nothing stands out - but I must say the size of the rooms are very good. Otherwise it is a little frustrating as it is not easy to park and it does not offer any kind of evening meal possibilities that limits its versatility if using it for business. On my room (123) the external window handle broke off and it looks like it has been broken a while, and the aircon is turned off - a shame as now it gets warm and the sun comes right through the window, making the rooms very warm——- Breakfast is good, typical. All in all, better than the Ibis around the corner, but not wow either.

It’s my 1st time visiting France recently in Sept 2022 and had a few surprises from this hotel that I have never encountered in my years of traveling the world. Not sure if it’s a culture or service that I have yet to understand. Some pros: - Room was a good size w/ clean sheets, towels & good water pressure - arrived early at 8am & was check-in promptly. even had the chance to enjoy the breakfast - breakfast was a decent spread; I especially & thoroughly enjoyed the freshly squeezed orange juice from the machine. A good vitamin booster during the endemic :0 - helpful service staff who spoke good English to organize our taxi back to Belgium. The cons (based on what I am used to when I visit America or Asia) - the service staff ie front office, serving members of the breakfast lounge look comfortable enjoying breakfast with the hotel guests. Something I am not used to. They also looked comfortable talking and laughing loudly where there were clearly hotel guests trying to have a decent quiet breakfast. I was there for 4D/ 3N and always had the displeasure of having breakfast with the staff members. - I was told this is the best hotel within the city but I have seen better design & service from mercure before (ie Bangkok, Indonesia, etc.) Overall, a good stay but peculiar in their service.

Très bien situé en plein centre ville chambre confortable lit super grand salle de bains super agréable l accueil le bar rien a dire je reviendrai lors de mes prochains passages je n ai pas autre chose à dire cet hôtel est une bonne référence sur la ville de Valenciennes

Excellent séjour à l'hôtel Mercure Valenciennes centre, idéalement situé en plein cœur de Valenciennes. Accès tramway tout proche, excellents petits restaurants à proximité. Le personnel est accueillant et agréable, et la décoration est soignée et très chaleureuse à la réception et au bar. Literie confortable et rien à reprocher concernant la propreté de la chambre. Je souhaite une bonne continuation à toute l'équipe de cet hôtel tout à fait recommandable.