Grand Hyatt Vail

The good: The hotel, grounds, and location are great. The staff is friendly and there is a ton in the area to do regardless of season. We stayed in a suite and the room was great. The cleaning staff was amazing and always had everything clean and ready even when we were only out a few hours. They have a pool and 2 hot tubs onsite which are perfect. The pool could be heated a little more but overall it was still enjoyable and a nice option to break up the day. They have towels at both locations so no need to bring one from the room. The bad: The food was a struggle on this trip. Breakfast was great but between the Fireside Grill and the Sushi restaurant on site we had to send back two dishes which in my life time I have maybe sent back food 3 times. The sushi restaurant was our least favorite. The sushi itself was good but the cost for a family of 3 didn’t match the quality or experience. The menu is very basic and to be honest needs a redesign. It was a struggle to find a kid friendly meal and no kids menu or options were available. I would be very careful with the parking as we had a pretty frustrating experience where I was charged more to self park my vehicle for 2 nights than I would have paid for valet. I was told to park across the road which had zero signage and just said ‘insert credit card’ at the entrance and exit and does not provide a receipt or tell you the charge amount. I was charge 128 dollars for 2 nights of self parking(valet is 55 per night) but was told by the front desk that it was 35 dollars per entry/exit. I had to call, have them review which required sending in screenshots so they could locate the charge, and negotiate to get the rate back to was told which was very disappointing. Overall this was our second but most likely last trip to the Grand Hyatt. We enjoy the area and hotel itself, but the cost, food, and experience with parking left us wanting to find a new home base when we come out to Vail in the summer from now on.

The room and hotel were very nice. Employees were nice. I did enjoy my stay. Only issues were a crusty urine stain on my room’s toilet seat, I ordered a drink at the bar to bring up to my room and there was a fly in it, and my shower water wouldn’t turn hot or even warm on my second night. They should also have more than one person doing check-ins when they know they have two conferences in town, because it took a while. Overall I just expected more from the Grand Hyatt Vail.

A very nice and luxurious hotel in picturesque Vail . Hotel has a helpful front desk and excellent concierge service by Ms Barbara if I remember the name correctly. Hotel has very modern architecture. Rooms are spacious and luxurious with a big balcony. Bathrooms are descent. Overall luxury level good. Hotel has a picturesque restaurant . Good food quality. Buffet breakfast was not on offer . Only alacarte. Hotel offers continous complimentary shuttle to various important spots of Vail. You had to ask for all the amenities like slippers , toothbrush etc and there was no luggage assistance to room. This I feel was missing for a 400USD + per night hotel. Overall recommend this hotel.

Lovely stay at Grand Hyatt Vail. We booked this hotel and received an upgraded room with the Fine Hotels and Resorts Program. The staff at this hotel are superb- helpful, well trained, friendly, and go out of their way to make the guests feel welcome. We had a large room with a balcony overlooking Gore Creek. The room was spacious, had a nespresso machine, and large bathroom with a shower and tub. We had the best couples massage that we've ever had at the spa with Stephanie and David. We only ate breakfast at the hotel and it was fine. There is a gym, pool, hot tub, and even free laundry, if needed. There is a free shuttle to Vail Town center every 15 minutes as well. I would recommend this hotel for someone looking for a higher end hotel in Vail.

Everyone is very positive and helpful. Our room was very clean and super orderly. The valet personnel was very accommodating to our needs due to a hockey games we were coming and going to on a constant basis. We have truly enjoyed our stay. Thank you.

Wonderful experience! Highly recommend due the amazing customer service , location, ambiance, and food! The bed was extremely comfortable and the views were everything. Check out the Japanese restaurant they have on property and order the spicy edamame, wasabi fried rice, and wagyu- you won’t regret it.

The room was nice and clean. The connecting door had dogs and would bark every time we moved around. The dogs were constantly barking and we could hear them the whole weekend. The front desk was no help on moving us. We had breakfast in the hotel, and the pancakes for my children were burned on the bottom side. My girls did not want them. The front desk was nice, but the concierge was not helpful with providing us with any ideas on where to go.

The Grand Hyatt Vail is an exceptional resort property. The staff was friendly and efficient. The room was clean and updated. The bed was comfortable. I highly recommend this property, the World of Hyatt membership program and the World of Hyatt credit card through Chase Bank.

We arrived and the woman who checked us in made sure we had a wonderful room that met our needs. Very caring and professional. Room was clean and comfortable All of the staff members that helped us were great. We enjoyed our stay very much and will return again