Fairfield Inn Vacaville

The check-in clerk when I called said they were pet friendly, and that is why we booked. When we checked in the desk clerk was very pleasant and understood our needs. There was no issue with our furry family certified support member until we came to get our breakfast. There was only a couple of people eating and we brought our dog in his support stroller to eat before leaving for the day. After we started getting our food, the young man at the desk came over to ask about our dog. Then he saw the support services vest and said okay you're fine. The some more folks came into the food area with children running all over the area. This alerted our dog to warn us as a child came running toward us. Our dog alerted us with a few barks and then the young man desk clerk came over quickly and told us we were not allowed to stay because of the barks. Yet, he never said anything to parents of the children that were being unruly and running all around the lobby and food area! The Marriott company, whom I used to have respect for their compassion with guests that have disabilities, I no longer have! There needs to be some major changes with certain staff members that are not knowledgeable enough and they need to go do some better training! This location needs some serious internal look by Marriotts upper management for the improper actions by this one desk clerk!

SNAFU!!!! SURPRISE!!!! Neither ********** or Fairfield Inn warned us regarding our surprise upon arrival. Management had posted on their desk a notice of a sizable charge per day for parking. This added substantially to our bill. Re-booking was not possible due to a Memorial day(s) concert. Their ice machine broke. They sent my wife to "Courtyard" Marriott - their ice machine okay, but elevator was broken. NOT HAPPY!! Their breakfast eggs and sausage looked as though they had been warmed over from several days before.

Great hotel Great hotel, friendly staff, clean rooms, near everything you would need. Highly recommend and will be back.