Gæstebruger
1. august 2023
After check out of 3 night stay at Marriott courtyard Vacaville, CA, I received an emailed folio of smoking fee for $250. I went back to hotel to dispute the charge as there was no smoking conducted in the room. When the staff failed to provide any evidence of smoking (as room attendants had been in the room during stay to clean and would have reported smoke or any uncleanliness issues) then changed their minds and decided it was going to be a cleaning fee. When asked why, the presumed manager presented a stained hand towel and did not provide any further evidence or logical explanation of why the smoking fee, conveniently turned cleaning fee was still applied. A stained hand towel doesn't constitute a deep cleaning fee. There was nothing in the room which prevented the staff renting the room the same day or subsequent nights. No overflow of trash, no stained bedding, no biohazards. The staff attempted many times to adjust the reasoning for fee or change the conversation to an irrelevant topics when effective questioning and logic reasoning was applied. Ultimately, it is unreasonable to believe a stained hand towel is reasoning enough to apply a "smoking fee" turned deep "cleaning fee" is applied for any situation similar as room attendants has been in the room the day prior & would have reported smoke or cleaning issues but it was not the case. I believe this was a targeted attack due to leaving the room 10 minutes after check out and an unsurmountable amount of complicit biases and stereotyping exercised by the staff.
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