Uxmal Resort Maya

環境好，乾淨，服務也不錯。

性能價格比很高的酒店。離烏斯馬爾名勝不遠。房間大，相比金字塔門口的兩家著名酒店價格上很有競爭力。賓館內綠草如茵。服務友善。稍顯遺憾的是賓館前台無法換外匯。且烏斯馬爾遺產景點是我們遇見的墨西哥景點中價格最宰人的旅遊景點。

Beautiful spot Comfy bed, AC, beautiful pool area. Can’t ask for much more. I could see the Uxmal site from my room which was absolutely incredible

Could be better with some care and a new cook. Place is clean and largely quiet with large rooms, nice balconies and a lovely pool area. But it screws up the small things. The toilet in my room required several flushes, the sink faucet needed an aerator, and there were no chairs or hammocks (or other appropriate furniture) for the balcony. But the biggest problem is the restaurant. I've had better cooking in a middle school cafeteria. As there isn't a lot else open after 5 pm in the area, you're stuck with bad food.

I will never book this hotel or its other branches. I have a horrible experience. The front desk needs more training to acknowledge and welcome guests. When we arrived the front desk staff was stapling bills and barely acknowledged us. We have to ask this person twice about our rooms, and he told us to return at 3 pm since we arrived early. We inquired about using the pool and were told to use it. However, we were never assigned rooms or given the chance to check in. By the time we returned from the pool, we approached the front desk again and we were told them that our reservation was not processed since someone in the office didn’t do the job of processing it. The lady who helped us then seemed overwhelmed trying to solve lots of other issues around her. When we asked to speak to the manager, she told us that there was no manager on site since all managers took the weekend off and left employees to handle the work unsupervised. We were told to begin a complaint with someone in CDMX. The lady told us that since we didn’t have a reservation, she was going to give us a room that was not ready, so we needed to wait more. Moreover, on the following day, the credit card system was down, so we have to figure out what to do to find cash. This made us late to begin our day trips. To sum up, this place is not worth 8.6 rate since it offers lots of stress and headache to its guests. Stay away.

My family and I loved it here. Beautiful hotel and we enjoyed the pool. Breakfast was nice too.