Stayokay Utrecht Centrum - Hostel

We stayed here as a family with two small kids in the Miffy Room in October. In our opinion it is a great place to stay for families and we can fully recommend it. Hostel: The location of the hostel is great - very close to all sights in the center of Utrecht. The staff were very helpful and friendly both at reception and in the restaurant. Room: We really liked the Miffy Room - it was spacious and clean. Additionally there were toys our kids enjoyed. Also tickets for the Miffy Museum were included. The room is not facing the square in front of the hotel which is an advantage in our opinion. We heard some noise but it was not a problem and it didn’t keep the kids up. Restaurant: The 5th was had a nice relaxed atmosphere and the food and service were good. The breakfast was basic but nothing was missing.

I booked a private room in April; it had basic amenities and was sufficient. The weather was chilly, but the heating was easy to use and effective. The hostel was easy to find and just a 5-6 minute walk, thanks to the shortcut through the shopping mall outside Utrecht Centraal, which they informed me about via email after my booking. The common areas are peaceful and comfortable, perfect for reading, studying, or chatting with friends. I especially loved their breakfast—it was rich and reasonably priced at the same time. Check-in and check-out were quick and efficient. The staff is young and dynamic, and every team member, from the housekeepers to the bar and reception staff, did a great job. The location is unbeatable—central and very walkable. The neighbourhood was lively, but I didn't have any noise issues, either inside or outside the hostel. The team and management care about sustainability and green practices, which was a big plus.

We stayed in room 104 on April 28-30. The floors must be thin because I could hear people walking in the room above ours. Because the light in the bathroom was motion-activated, it turned on automatically when opening the door at night, potentially waking my partner. Pros - bamboo toilet paper, location Cons - noise from above, motion sensor light in bathroom, no tables, no shelf in shower

Excellent location. Clean, easy to get to from Centraal train station. Cross the main blvd. to find yourself in a great food district. Lots of places to eat & drink. We enjoyed our stay. Why not 5 stars? No bath mat. The bathroom floor gets very wet after a shower. Only one towel per person (no hand towels no bath mats).

Best thing about this hostel is the location, 10 mins by bus from the train station, and very central to the nightlife and bars etc. We had a comfort room for 2 people, at the back of the hotel, the bed were comfortable, although only 1 small pillow, 1 towel is included, but no hand towel for drying hand. the room we had was on the 3rd floor, with limited head space with the slanted windows. So not good if your tall. With black out blinds Although a hostel it is not cheap to stay here… over €100 per night, for that you get room, and towel with showergel… no coffee/tea, no aircon or fan, no hairdryer. The time we visited was particularly warm, so we had to open windows, and due to central location, it was very noisy outside ….people outside laughing and talking till 3-4am, then the street cleaners at approximately 6am. If you do decide to stay here, you need to use ear plugs.

2.5 ⭐ Although location and style of the Stayokay Hostel is great, there are a lot improvements that need to be made. I booked a 2-Person Comfort Room for 4 nights. When I went to check-in, there was clearly some confusion when the staff requested for my passport for identification purposes as it took a long time to find my booking. Once we were given our key-cards to enter our room, we noticed that the room we were given was for 4 people. This room in particular was fully based inside the building, if you opened the curtain you would just see the hallway. Maybe it is just the style of the hostel, but this was not for me, I was expecting an outside view as I had paid extra for a 2-Person Comfort Room. To double check, I went down to reception to confirm if the room we had been given was actually intended for me and not for someone else for 4 people. I was confirmed that this was in fact my room. A few hours later, we had received a notice that there was signs that I had not actually paid for my room, I went to reception and provided them all the necessary documentation that I had in fact had a booking and fully paid in advance. Upon returning back to the hostel after a day of touring, I was stopped by a staff to speak to a manager. There had seem to be some mix-up which I was actually given another room for a person with the same surname as myself. Due to this situation, we were told that we were going to get given our actual intended room, but this would require us to stay over the room we had been given for the night, re-pack our belongings, check-out; and then re-check back into our room. Althought annoyed by the inconvenience now, I appreciate the staff was trying to remediate what they could do. Staying in the first room we had been given was difficult to sleep in. Although I expect their to be noise if your in a shared room, I did not realise the amount of noise I would hear outside of the room. There was a lot of kids running around screaming which made it difficult to sleep. It clearly shows that these rooms aren't very soundproof for external noise. The next day after we had checked-out, we returned back to the hostel to check-in to our new room. The new key-card we were given did not even work on our room and the elevator; this was also the same situation with the room next to us. At this point, my time at Stayokay was just becoming a nuisance now. Finally once we got access to our intended room, it was a clear better experience but there was two signs of uncleanliness I was very put off from. The ceiling and lights had a thick layer of dust, it was clear that the room had not been properly deep cleaned; when I informed the staff they said they would sort it when we get back. Upon returning to the room, they did attempt to remove the thick layer of dust from the ceiling but did not bother with the lamp shade (Refer to pictures). At this point, I had given up on communicating with the staff for support at this point. In addition, al