Gæstebruger
24. september 2024
AVOID. Dirty hotel. Bugs in room, shower constantly dripping, carpets dirty, black mould in bathroom. Floor boards above our room were VERY loud. Did not get a good night's sleep. WE DO NOT RECOMMEND. Staff at the Spa did not want to honour what we paid for online. The website says we have lunch/afternoon tea with our treatment, BUT the sales manager was arguing with us and even rolled their eyes at us saying they do not provide this service. I showed them what we booked from their website and read the details from the description. The website has not changed as of today, so be careful what you buy (IF YOU DEAR TO). We were told we should have cancelled 7 days ago if we wanted to get a refund. However, we did not know until our arrival that they were not going to provide the service without an argument. THEY FLAT OUT REFUSED TO REFUND US. After sending us away, they later came to find us to offer lunch. Sandwich and crisps were stale. Spiders and cobwebs everywhere. WE DO NOT RECOMMEND THIS PLACE TO ANYONE.
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