Inkaterra Hacienda Urubamba

Spectacular. The setting is unbelievable, with the Andes in the background. The hotel is luxurious, quiet, with exceptional food and service. We stayed in the main house which was very calm and quiet. I’d recommend a Cabana if your budget stretches to that just because you get more appreciation of the surroundings, but our room was superb. Honestly the best hotel I’ve ever stayed in.

Wowza is really the only way to describe this property, from the views to the service to the food. After staying here, I really wish we were staying at additional Inkaterra properties on our trip. The views are absolutely spectacular as the property is nestled between multiple mountains. There cannot be anything more perfect than sitting in the hotel bar with a pisco sour during sunset. The service is also fantastic, as the people are nice and super well trained. There was a bit of confusion with our booking and they sorted it out behind the scenes instantly (I think they upgraded us actually even when it wasn’t clear it was their fault at all). Dinner was also excellent and not at all pricey. We ordered a delicious bottle of wine for 160 soles, which was much less than I was expecting. The rooms can get slightly cold at night (they do hot water bottles but it gets cold). This place was also 99.5% perfect but I do really wish they had coffee in the room (we called down but it never came).

Wow wow wow, what an absolutely fabulous hotel, luxurious decor with touches of local textiles everywhere , the log fire and candles add to the atmosphere in the evenings. Relaxed atmosphere, the large floor to ceiling windows provide amazing views across the valley. Complimentary afternoon tea served daily. Dinning room serves Healthy modern cuisine using local ingredients. Bedroom was large, enormous bed, our room had a lovely balcony with relaxing furniture, and pot plants. Turndown service at night provided hot water bottles. They also have an Outdoor fire pit were you can star gaze and daily guided walks. After a long day visiting inka sites it was a sanctuary to return too we didn’t want to leave.

Spectacular hotel. Great design. Lovely rooms. Breathtaking vista. Fires in the bedrooms But….. No slippers. No cotton wool. No kettle (but tea/coffee can be delivered foc) Lovely touches at turn down (hot water bottle), that’s if you get any. I mentioned to reception that our room hasn’t been serviced, only then delivered water on request, still no turndown! The food is the worst we have eaten in Peru. Infact the sweaty mushroom starter was inedible! Service is very slow I’d stay for the view and hotel interiors. But ask your guide to eat elsewhere!

We recently stayed in Cabin 19 at Hacienda Urubamba, and while the overall property is beautiful, our experience in the cabin had some major drawbacks. The Good: • The service was amazing—every staff member we interacted with was friendly, attentive, and eager to help. • The bed was incredibly comfortable, with great pillows, making for a restful sleep. • The setting was peaceful and private, with no foot traffic near our cabin, which we really appreciated. • The main hotel was well-decorated, and they offer nice perks like free tours and afternoon tea (which we didn’t take advantage of). • There’s a small on-site store, which was convenient for picking up a few essentials. • Breakfast was decent but nothing special—it had all the basics, but nothing particularly memorable. The Not-So-Good: • The bathroom was ridiculously dark—so dark that we had to take our suitcases into the main room to pack because we couldn’t see anything. The lighting is oddly placed on the floor, which made no sense. • The closet space was completely inadequate—just five hangers for two people, and part of it was taken up by the safe. • The toilet had a clear door, offering no privacy. • There were plenty of heaters in the room, but no way to cool it down when it got too hot. We had to leave the doors open, which wasn’t ideal. • Exterior lighting from outside the cabin was an issue—it shone directly into our room. The first night, we called reception to have it turned off, but they forgot, so we had to go down at 11 PM to request it again. The following nights, we had to ask each time for it to be turned off. • There was no tea or coffee in the room, so if you wanted a hot drink, you had to get dressed and walk down to the main area—an inconvenience given the remote cabin setup. • While the fireplace was a nice touch, it wasn’t cold enough to use it. Overall, the setting and service were excellent, but the room design had too many flaws for us to want to return. It wasn’t a terrible stay, but between the lighting issues, lack of cooling, and awkward bathroom setup, we’d likely explore other options next time.

A remarkable hotel. Set in lush grounds (it was March…) and providing a luxurious stay. We were in one of the little cabins up the hill from the main building and this is my only gripe: how good would it have been to be able to make our own hot drinks, especially first thing in the morning. The room was spacious and comfortable - a little dark and lacking a little in clothes storage - again we were travelling for 4 weeks and arrived in the middle of our trip- maybe with more clothes to store than many. The morning walk either a local guide was a good touch, but our abiding memory will be one of clubbable luxury overseen by Cynthia who ran the bar with its roaring log fire… Great stuff