Hotel Agustos Urubamba

Lovely hotel we stayed at before going to Machu Pichu. Very comfortable room with cute little balcony overlooking nicely kept grounds. Bathroom was quite large and modern. The staff were all very gracious. The hotel restaurant served delicious meals!

This hotel is a fair walk from town but it is worth it if you want a great feed as an alternative to the hotel. Check out AMA restaurant which employs single mothers to cook and work in the kitchen. fabulous service and delicious food. The beds in the hotel were as hard as a planks so consequently we got very little sleep. the bar and restaurant didn't open until dinner time so we could not buy any drinks. the whole place had a Fawlty Towers vibe but it wasn't funny.

We had a very nice stay at this hotel during our trip to Machu Picchu. It has a very beautiful garden and the rooms are spacious and clean. We needed a heater because it was the cold season. The food at the restaurant was good and the staff was very friendly and helpful. Would definitely recommend this hotel to everybody visiting Sacred Valley and Machu Picchu.

This is a beautiful hotel, with very comfortable rooms and very friendly and great customer service. The views from the hotel are just stunning. This place is very peaceful, and you can see beatiful mountains all around you. If you plan to visit Urubamba, I highly recomend this place.

Firstly I will start with the positives, the hotel was nice with beautiful greenery surrounding. The decor certainly wasn’t modern however it was perfectly fine. Secondly the negatives, customer service was inadequate. Two of us are vegetarian and one morning we had to leave before breakfast opened so were told we would have ‘takeaway breakfast’. We clarified that these would be vegetarian three times (at checkin, the night before and in the morning when collecting the bags) but when we got on our journey we found they both contained ham. This is absolutely unacceptable and I hope they treat allergens more seriously or they could kill someone. When we mentioned this to the receptionist she just smiled and nodded and said ‘oh okay’, which is not an acceptable response. Also you have to pay for water here which we were absolutely fine with. When we bought a second lot on the second day we realised we had paid double the amount the previous day. When I said this to the receptionist again she just nodded and after a long pause said she would call someone. Other members of our tour group also agreed they had paid double the price the previous day. The following morning the receptionist was extremely rude and told us we were lying. She also told us, in a borderline threatening manner, that everything we do is on camera which is a bit weird given we were in a hotel so hoping she didn’t mean ‘everything’ as that’s a gross invasion of privacy. When we asked to watch the camera footage she was speaking of she told us it wasn’t available. The amount of money was not significant but the reaction of staff was wholly inappropriate - especially for a hospitality business. Overall would not recommend anyone stay here. Customer service skills require a lot of improvement.

We were on an escorted trip around Peru with a group of 15 adults and we stayed here for 2 nights before going to Machu Picchu. This was the most beautiful place we stayed during our trip to Peru. It is set amongst a beautiful landscaped garden and mountains as back drop. The check in was efficient. Had forms filled out ready for us to sign and while we did that they started taking our bags to the room. The lobby is beautifully decorated with amazing paintings and has a small bar. The room was very spacious with 2 Queen beds and a small balcony facing the back garden. We had 2 soaps and shampoo sachets, towels were replaced everyday.  The staff were so helpful. Please note, there is no tea/ coffee making facilities in the room. They had refillable water available for our group and I got the restaurant staff to provide me with hot water on both nights.  The breakfast was very very basic. Scrambled eggs, French toast, bread, potato chips & cereal with tea, coffee & juices. The town/village square is around 15 minutes walk from here. Beautiful place and definitely worth a stay.