Gæstebruger
14. august 2023
Totally disappointed Strenghts Good food quality, with the exception of the coffee that is inedible Quiet Beds rather comfy Drawbacks The personnel at the reception on Sunday 13 August, who could barely mumble a few words of English, should be fired on the spot. Incompetent and useless! Had to go down 5 times to get two extra pillows and two extra towels as bathrobes are not available at this 5-star hotel. Eventually I had to camp in front of the reception desk to get what I had asked for. This is the first time it happened to me. Really shameful and unacceptable for any hotel, regardless of the category. The bathroom is dated back 1975. Please see pictures. Toiletries are totally inadequate The shower works poorly The AC is unfit for the size of the room and does not work unless you leave a card on. At night we walked down to the Mustafa Resort, which is a real 5-star hotel. The pool is a major disappointment as is the fitness room, which is dirty and obsolete TUI Spain, which is organising the tour, is the real culprit. Hotels of this kind should not be included.
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