The Hotel at Falcon Lake

Wow! Honestly one of the best overall customer service experiences we’ve ever had! We arrived here late, wet and tired after finishing the Mantario trail. It was easy to book a room online using the hotel’s own website and they were accommodating over the phone for our friends who needed a pet friendly room. On arrival check-in with Doug was excellent, he was friendly, professional and helpful. A real gem. He understood we were hungry, unfortunately the restaurant had just closed, but he grabbed Michael the chef who easily agreed and took our food orders to be delivered to the room (and the food was great!) The bar staff even provided off sale for a couple canned drinks. Inside the room the AC was set, the fireplace was going and the heated bathroom floor was warmed up. Beds were comfy, smart TV hooked up to our phone easily, the patio door leading out back was nice for quick in/out and coffee station is ready for the morning.

My first review was deleted saying they had completed updated recently when my review was written 1 Day after stating there! This hotel is way over priced. Bedding was dirty, they did bring new sheets immediately but I had to stop and make bed myself as the person who delivered them said she doesn’t make beds! Our blind was broken half way down door so had to duck to get in out of our sliding door, screen was resting against wall. Furniture was collective. Still had old style tv unit but newer TV was on wall. It’s very tired looking soo off they are doing upgrades that’s great but our room wasn’t one of them. Would never go back. Staff on other hand were lovely.