HG2Q+245 - Beach road - Sh.saud Bin Rashid Al Mualla St - Al Medan, Umm Al Quwain, Emirate of Umm Al Quwain, United Arab EmiratesVis hoteloplysninger
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4.1/5
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61 anmeldelse
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Bekræftede anmeldelser
Placering4.1
Faciliteter4.1
Service4.1
Renlighed4.1
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Alle anmeldelser(61)
Positive anmeldelser(41)
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Negative anmeldelser(9)
Gæstebruger
Standard suite, 1 soveværelse, altan, haveudsigt
Overnattede i jun. 2024
Familie
16 anmeldelse
2.2/5
Slået op den 19. jun. 2024
The location is good, but the services are weak and there are no facilities or assistance
Убрала одну звезду за сервис. В подобном классе отелей должны быть все принадлежности сразу в номере, а не при запросе. Возникло недоразумение по поводу комплектации номеров, и администратор не пытался решить эту проблему, которая заключалась по факту в мелочах, но оставила осадок и плохое настроение. А стоило всего лишь выдать постельное белье для ребенка и все. За это минус.
В целом в отеле все понравилось. Очень красивая территория, много зелени, шикарный пляж, огромное количество шезлонгов, кафе, бассейн рядом с пляжем. Очень все симпатично.
С Удовольствием вернусь вновь )
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Gæstebruger
Ambassador Suite, 2 Soveværelser, Ikke Ryger, Strand Udsigt
very rude staff african security and indian receptionist ,very bed customert service ,very dirty swiming pool full of pipi and hair and all mosaique broken very dangerous for kids the only positif point is the beach area ,old rooms dirty walls
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Gæstebruger
Overnattede i sep. 2024
Andet
1.0/5
Slået op den 23. sep. 2024
By far the worst experience in a hotel I have ever had. Started upon check in- once I reached the room I noticed that all the toiletries were missing so I called the reception and house keeping to send them, however till 7 pm they didn’t and they only sent it after I spoke to the manager of the hotel. When we reached the beach we asked for towels but they were out of towels and we had to wait for 30 minutes to get 2 towels. there was a new employee I think he is a waiter called Charbel and all day he is walking around and staring at women in a very disgusting way. Even when I was walking next to my girlfriend on the beach I noticed several times just staring inappropriately at her. Last at night starting 10 pm I planned to go to sleep but couldn’t sleep due to a generator sound which was very loud, I called the reception to ask them to switch it off but they said that security came to check and there was nothing. By 12 midnight I called again and went out of the room to meet the security and he confirmed the annoying sound is from the ac compressor which they couldn’t fix and all night we were unable to sleep due to that sound. Next day morning we head to the beach and again they are out of towels and it took 45 min for them to arrange us beach towels which were not even beach towels but rather shower towels. Our check out time was at 8 pm, I requested them to clean the room and arrange the bed by 2 pm yet they never did and the room was left unclean till our checkout time. The towel were not changed and the bed was left u touched and finally the entire stay the bathroom walls were leaking water non stop. I have been coming to this hotel for the past 5 years on monthly basis and I’m more of a regular customer but what I have experienced this weekend is the worst I have ever seen.
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Gæstebruger
Overnattede i sep. 2024
Rejs med venner
2.0/5
Slået op den 20. sep. 2024
We were quite disappointed with our stay at Umm Al Quwain Beach Hotel. The hotel is currently undergoing extensive renovations, with construction debris scattered around the property, creating an unpleasant atmosphere. Additionally, many of the rooms were outdated and in poor condition, vastly different from the polished images shared on Instagram. To make matters worse, we encountered unprofessional service from the front desk staff, who were not only unhelpful but also attempted to overcharge us. It's unfortunate because the hotel has significant potential due to its location and overall concept. Perhaps once the renovations are complete and service improves, it could be a much better experience.
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Gæstebruger
Overnattede i sep. 2024
Andet
1.0/5
Slået op den 18. sep. 2024
A nightmare - very unfriendly service - very rude staff - not informed about the renovation going on, so you find yourself in the middle of a construction site when you are thinking you pay fir a nice suite to spend a nice weekend. - dangerous to walk around because of materials for renovation not protected. - suites are smelly...all of them smoking unlike the info they give. - room service inexistant. I would say any service is inexistant. - overpriced in the weekend - food not good at all. - several amenities but obsolete and/or damaged so you can't use them. - only Beah is nice
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omarjako
Overnattede i aug. 2024
Familie
5.0/5
Enestående
Slået op den 19. aug. 2024
I would like to thank every body there amazing place bet and clean amazing staff really very kind and helpful Spicily: ( roshani and sana & kareem are the best hosts) Best place ever i recommend every one to go there Catering and the chief and the presenters are high level
Oversæt
Svar fra overnatningssted: Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience with us. Roshani, Sana, and Kareem will be delighted to know they made your stay special. We take great pride in our cleanliness, service, and top-quality catering, and it means the world to us that you recommend our place. We look forward to welcoming you back soon!"
Gæstebruger
Overnattede i aug. 2024
Familie
5.0/5
Enestående
Slået op den 7. aug. 2024
This is a not too big hotel, which I prefer. The food was very good and the staff very nice. The parties around the central area are amazing. No matter if couples or families, everybody had a great time. The beach has an astonishing looking bar and a playground area for the kids.
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Gæstebruger
Overnattede i mar. 2024
Andet
5.0/5
Enestående
Slået op den 31. mar. 2024
Lumi Beach has Excellent service and super friendly staff. Esp lucile and Bheng. The food is really yummy. This is my 2nd time and i will definitely come back. Seafood fettuccine, pizza verde and chicken wings is really a must try. Special thanks to Wizam the OPM. For acknowledging our concerns .
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Gæstebruger
Overnattede i mar. 2024
Andet
5.0/5
Enestående
Slået op den 7. mar. 2024
Place is nice and felt comfortable all through out the trip. Recommended for family, friends or business trips Reception area is really clean and employees is nice to chat with. Food is really great will comeback if have time again. We have enjoyed our short stay.