Caza Beach Guesthouse

This guest house is an oasis of calm about a mile south of Umhlanga rocks. It is close to the beach but the waves were so strong I would not recommend it for swimming. Lovely for sunbathing and walking though. (Even better on Umhlanga's main beach where there are lifeguards and sunbeds to rent). Our room was large and beautifully decorated with a large double bed, sofa, wardrobe, coffee table, great wi-fi, and a large bathroom with a shower. Also a fridge and tea/coffee facilities. Car parking is a little tight - but behind a secure gate and the pool/terrace area is delightful with sun loungers and table for stting. Breakfast needed to be ordered the night before, but we found the staff friendly and attentive. Close by is a small mall with several resturants - just ask the staff for directions. I also met the owner of the guest house who seemed a very pleasant gentleman - despite some of the other hostile comments posted by other reviewers. Honestly, the place is fantastic!

Our recent visit to Caza Beach Hotel turned out to be an utterly disappointing experience, a far cry from the relaxing getaway my wife and I had anticipated. From the outset, our encounter was marred by a series of unfortunate events that culminated in us leaving the guest house within a hour of our arrival! Upon entering our room, we were immediately greeted by an overpowering damp smell. The musty odor was so pervasive that my wife noticed it the moment we sat down. Recognizing the discomfort it caused us, we promptly reached out to management for a resolution. To our dismay, the owner, while acknowledging the issue was due to recent heavy rains, offered a mere 50% refund. Given the severity of the room's condition, we found this proposal unacceptable and requested a full refund instead. The owner's response to our request was shocking. Instead of addressing our concerns with the seriousness they deserved, she abruptly walked out, stating she "doesn't have time for this." Such a dismissive attitude towards guests was bewildering. It became evident that the owner prioritizes overseas customers, under the misguided belief that locals would not discern the subpar value offered by their establishment in comparison to other options in Durban. The situation escalated further when, after insisting we hadn't agreed to any terms and conditions due to arranging our stay directly, the owner retreated to her quarters, leaving her staff to handle the fallout of her absence and our growing dissatisfaction. She then proceeded to openly lie about offering the 50% refund and refused to refund ANY amount. Ultimately, we decided to book another accommodation, leaving behind the unpleasantness at Caza Beach Guest House. Our experience at Caza Beach was not just about the unsatisfactory state of the room but also about the owner's unprofessional and disrespectful handling of our legitimate concerns. We are considering legal action, given that we did not utilize the room in its unacceptable condition. To fellow travelers, especially locals familiar with the standards of hospitality in Durban, my advice is do not stay at Caza Beach. The room is sub par for the 4 star advertised. The owners is what what she is. Beware. The disdainful treatment we received from the ownership and the poor living conditions are stark reminders that not all accommodations meet the mark of genuine hospitality.

Booked a specific room (Upstairs, terrace, pool view). Arrived and paid for second night immediately. Was given a dingy downstairs room (no windows!). The excuse given was "aircon not working in booked room, but when we requested to look at the room - could not be done. Given room completely unacceptable, the decent thing to do should have been to contact me and say the booked room was unavailable, and offer a refund. Not lie. Cancelled, booked elsewhere (Within 2 hours), room not used. ZERO refund 10 days later. Avoid this place, and don't get scammed like me!

Second stay here and definitely coming back for more. Friendly staff, big rooms excellent service. Apparently new owners but the staff are amazing. Big rooms clean and nice area. Haven't had time to go to the beach but on the next trip

Excellent welcoming and breakfast was scrumptious, room was prestine and the bathroom facilities were welcome with a lovely shower, comfortable workspace and good wireless connectivity and nice open area for me to have my early morning catch up online calls

We are a couple & 2kids. The lady was very understanding, made a plan😃 kids shared a slper couch!The staff were amazing & very professional, Omletts🤏 (chef is on point!), the place 100% (very quiet and stone throw from the beach) very private beach... Very Secure! Great parking and the owners are ready to help at any second! Mall in 5mins away, this is very well situated! I Recommend it! & I'm going BACK!