ANEW Resort Ingeli Forest Kokstad

Dear Manager(s) , I am writing to express my disappointment with my recent stay at ANEW Resorts Ingeli Forest Lodge. As a loyal guest who has been booking annually, I was extremely dissatisfied with the service and overall experience this time. Firstly, the lack of working TV channels and WiFi—while noted in advance—was completely unacceptable. Reliable amenities are expected at a resort of your standard. Additionally, the restaurant service was appalling. With only seven guests present, no waiter came to take our orders. It took 20 minutes just to get ice, as one waiter had to relay the request to another. Eventually, I had to walk to reception to ask for a manager just to place an order. This level of service is unacceptable and certainly not what I have experienced in previous stays. I truly value my visits to your resort and do not wish to change my accommodation, but this experience was highly disappointing. I hope you address these issues urgently to maintain the high standards I have come to expect. I look forward to your response and assurance that this will be rectified.A gesture of good will with be highly appreciated to your loyal guest . Best regards, Sugan Govenbder

Very disappointing as standards are dropping. Rooms barely adequately equipped. Menu is limited with excessive prices however quality of food was excellent. Service levels for supper by disinterested staff was poor.After travelling km's to experience this level of services was exasperating. I wish there was an alternative venue.

The surroundings and beautiful scenery is just that. You’re away from the hustle and bustle. The room rates though are high compared to Southern Sun and Tsogo hotels or even Premier Hotels, where we also get breakfast included. The buffet breakfast for R250 is exorbitant in my opinion for what you get ( mediocre). The standard menu items were also overpriced for simple meals.

Very nice place from entrance all the way to reception and the rooms.garden well maintained. Heated pool was a winner

The place was too expensing for what we got and it looked nothing like what is on the pictures. It looked and felt below average. It can do with a renovation, the location is great.

I ve enjoyed my stay at your hotel it very children friendly from yard to kid corner but can all hire some1 to look after kids while parents are exploring more.