Shiv Niwas Palace by Hrh Group of Hotels

Base category rooms -Palace rooms - right in front of reception, city view. We were fortunate to get accommodation for our group of 6 families on last notice. Mr Deepak at front desk was very courteous and helpful through check-in process. Hotel is part of the palace, and within a walking distance straight into main City palace museum which is open late till 9 pm. Being a guest there, you can walk around lake front area, visit nearby garden, climb up the terrace of the hotel to get excellent sunset views over Lake Pichola. We used the center pool and had a sumptuous breakfast the next day. Being a Jain food family we requested some items in jain preparation but we were denied because they weren't aware of our preferences a night beforehand, that was a bummer but chef did prepare plan Dosa for us. Overall very pleasant experience at HRH Shiv Niwas palace.

Beautiful property, experience the palace upclose. Very good food and hospitality. We booked a regular room, but later after reaching upgraded to a suite to enjoy a stunning view of lake pichola. The Laal maas was one of the best I have had in my multiple visits to Rajasthan

We adored the 36-room Shiv Niwas Hotel and you will, too. Adjacent to the City Palace it is quiet and quaint and the heritage property is lovely. Staff at checkin were quick but thorough. We received a welcome gift and drink. A front desk clerk accompanied us to show us our room, a balcony suite that had not one but two balconies, one with a partial view of the lake. It was very comfortable and we enjoyed sitting on the balcony. Because the hotel is part of City Palace complex, no horn honking is allowed, so you are in a tranquil part of India. We ate breakfast both days in the restaurant and it was good, both buffet and eggs and other items to order. We enjoyed the included cappuccino as well. At lunch we were the only guests there and had a nice conversation with our waiter, Sohanlal, who has worked for the hotel for 36 years. It says a lot about a hotel to have such loyal staff. In the Panera Bar we again were the only guests, and enjoyed cocktails while watching the sunset. The bartender, from Nepal, can seemingly make any cocktail. He, too, was a joy to talk to. There bar itself is attractively decorated so I’m adding a photo. In the restaurant they told us that weekday lunches are slow, and in the bar only guests frequent the place so you’ll have no trouble getting in either. We did see more people at dinner but didn’t eat dinner in the hotel The housekeeping staff was very good. We shall miss kind Veeram who did our turndown service. But the front desk gets the highest marks. They went out of their way to help us in any way they could, including arranging for a pharmacy to deliver a medication for me. In particular I would cite Devendra and his concierge colleague whose name I’m afraid I forgot. Great hotel. Great service. Great stay. Sorry to leave.

Went for breakfast at the Paantya restaurant inside Shiv Niwas palace. We weren't staying there but the staff still gave us exceptional service. Lalu Ram made our breakfast a really memorable one. The view was amazing. Caught one of the best sunrises and few awesome birds while having breakfast.

We had a lovely stay at the Shiv Niwas . Staff were friendly and helpful. Spectacular view of the lake Pichola . A special to Mr Lalu Ram Kuldi Sing . We had the pleasure of being served by Lalu Ram Kuldip Sing during breakfast, and he was absolutely excellent. His service was impeccable—efficient, attentive, and thoughtful. He was professional, friendly and warm. incredibly friendly and warm. He went out of his way to ensure we were comfortable and had everything. It was genuine hospitality . Highly appreciated and recommend his service to anyone dining here.

We were in Room 32 Best service and experience by Sriram, Radhe and Sohanlal! They treated us like their own and were looking after us so well! They literally took care of us and were getting us everything we need so quickly and extra! Efforts and thoughtfulness really appreciated! Thanks to them for making our experience and stay special and worth it! Definitely recommend it The food at Paantya was mind blowing Worth eating there! We had dinner and breakfast there - matar pudina ki tikki mix veg and roti, and for breakfast we had Hakka noodles and masala dosa which were great quality!