Hotel Nacional Inn Ubatuba - Praia Das Toninhas

My family (wife, 6-year-old daughter, and I) booked an oceanfront room at Nacional Inn Ubatuba expecting a relaxing stay, but a dangerous incident ruined our trip. Around 11:30 PM, while my daughter slept, my wife heard a loud pop from the bathroom. Stepping into the dark hallway, she cut her foot on glass from a shattered glass door separating the hallway and bathroom, which had spontaneously exploded due to a faulty hinge. Glass covered both areas, posing a severe safety risk, especially for families. I can’t imagine the danger if my daughter had walked to the bathroom.I reported the issue to reception, and staff took 30 minutes to clean up two buckets of glass. During cleanup, we saw a cockroach, adding to our discomfort. We were moved to a neighboring room with a smaller bed, disrupting our night. Shockingly, management never apologized or checked on my wife’s injury. At checkout, they admitted this “sometimes happens” but offered only a $160 Real discount after a 20-30 minute call with their off-site financial department, despite our expenses, including a pricey dinner the previous night.T his negligence is unacceptable. The hotel must replace these hazardous doors and improve cleanliness and guest care. Management’s dismissive attitude left us feeling undervalued. I strongly advise travelers, especially families, to avoid this hotel and choose safer alternatives. This was a traumatic and poorly handled experience.

Needs maintenance beds were bad hotel needs basic paint and cleaning. Mattresses not good . The beach is good but hotel not taken mg advantage of prime location … no gym breakfast also…………………………………………………………………………,.0poor front staff poorly trained and rude

Great place to spend time with family and couple. Staff are great!! Room cleanliness is great. Clean floor, bed linen and towels. The view from the hotel room is beautiful. Awesome spot to rest in the weekend.

Hotel pe na areia, aconchegante, funcionários atenciosos e solícitos, localização excelente. Houve problema na reserva mas resolveram me dando um upgrade. Café da manhã excelente, acima das minhas expectativas com omelete e tapiocas feitas na hora, quarto espaçoso com varanda. Precisando de manutenção na piscina e trocas urgentes dos ralos. Academia básica, não usei. Alimentação no hotel muito caro, poderiam diminuir 50% dos valores cobrados, o que evitaria de sairmos para comer. Uma longneck a 22 reais. Como era Páscoa tinha mimos de chocolates no quarto. Serviço de recreação para as crianças. No geral um excelente hotel precisando de algumas reformas e modernização mas percebi que estão sempre em manutenção. Voltaria com certeza.

Conheço este Hotel desde que era Recanto das Toninhas. A localização e instalações são excelentes. Com a nova adninistração o serviço e atendimento continuou com o mesmo padrão. Estivemos em janeiro de 2024 e agora em fevereiro de 2025 e notamos que muitos dos equipamentos do quarto foram trocados (ar condicionado, camas, colchões, etc.)

Excelente hotel! Apartamento maravilhoso! Café da manhã excelente! Ambiente maravilhoso! Excelente atendimento!