Staybridge Suites Tyler University Area

I’ve stayed at Staybridge Suites University Area by IHG several times in the past, and while the experience was usually just okay, this recent stay was truly disappointing. It was so bad that I checked out a full day early. Unfortunately, the hotel didn’t officially check me out until today, even though I left yesterday. We were originally placed in a room with a filthy, stained mattress on the sofa bed—it was absolutely unacceptable. We requested to be moved, and while the staff did accommodate the request, the new room had an overpowering smell of fried food that made it impossible to relax. The odor was so strong and unpleasant that we decided to cut our trip short. I will not be returning to this location again.

Smell of garbage in the hallway of my room (it's the only bad thing) The room and breakfast Excellent

Great service, the carpet needs either shampooing or changed .. the urine aroma on floor 3 was intoxicating. Other that the rooms are extremely clean

Thr scenery is beautiful here! It's clean and quiet. The front desk worker was extremely sweet and helpful as well.

Visiting from Dallas Very nice hotel, room nice, bathroom tub had what looked like mold where caulking was, and the bathtub shower did not work very well, most of water came out of faucet not shower head.

This hotel was great, would definitely recommend and return. The room was 115 in the first floor and was very quiet. I like the room decor and the bed was comfortable. The free breakfast was probably one of the better ones I've had.