London Twickenham Stadium Hotel, a Member of Radisson Individuals

Very disappointed with the room we were allocated - the bathroom doors didn't close properly and it was impossible to open the shower door. Therefore we wernt able to use the shower facility at all....

I booked this hotel as a gift for family during a rugby match. The hotel failed to locate our booking, they then attempted to charge my family again despite me prepaying online, they eventually put my family in a room but not the family room with 2 double beds that I had paid for, instead they put them in a disabled room with one bed forcing a 15yr old boy to share with his grandma. The hotel acknowledges their mistake but failed to compensate us and instead only offered us the discounted price for the room they gave us. Caused unnecessary stress and downgraded customers who were not happy. Not good management of a hotel. Location is obviously ideal, room was clean and tidy and it’s great for rugby fans and those attending matches. It’s just disappointing about the service we received and the hotels failure to acknowledge and compensate appropriately. One positive was the SA rugby team were also in the hotel!

The mattress was dented.. Super nice.. I not enjoyed

We have stayed a few times at this hotel good size room 10 minute walk to the t statin and town. breakfast is good. Good size car park

Very good customer service.

The room was comfortable and very clean. Good location. You can travel by bus, train and tube easily from hotel. However, some power in room doesn’t working.