Residence Inn Tuscaloosa

This was the worse Marriott property I've ever stayed at!! There were barely any dishes (pots and pans) in my room and the ones that were there were rusted and dirty. I asked for a can opener and the front desk had the audacity to give me something that was rusted! My stay was over a week and you mean to tell me that no one in management could pull $5 together to go get a can opener? I would have NEVER given this to a guest. Some of the staff at the front desk were rude and not helpful. I wasn't able to get a late check out today and this was the very first time this has ever happened. The excuse given was bogus and considering my status, it would've been nice to get one. Maintenance (Brandon) and housekeeping (Ms. Mary) were very pleasant and was the ONLY reason I did not check out earlier! As a former Marriott employee, this stay was unacceptable and I hope they realize this and fix it because this is NOT how Marriott conducts business with their guests! I will NEVER stay here again!!!

Had to wait for toliet paper because none was in our hotel room. Service was not quick. Breakfast was disappointing. Very little to chose from...no eggs the whole 30 minutes, we were down to eat. Staff seemed to laid back and care free.

Nice Hotel First room sheets had stains inside of them. But after communicating they quickly assign us a new room. Nice hotels with small things to do like basketball core, indoor poll and gym.

Great room - more like an executive suite. Super amenities and cleanliness. Staff were friendly and helpful. There is a wonderful park and walking trail behind the hotel, along the river. Front desk staff helped me find out how to locate the trail to get there.

Only negative I have was the smell when first walking in room. Smelled sour but room seem to be pretty clean.

The room was good and the front desk staff was very good. I was in town for my mother eighty birthday. I wanted to rent the event center down stairs for cake and ice cream. The marketing specialist made me feel very unwanted. I feel it was because I was black and thought we would be disruptive. It was for an eighty year old. I was very displeased and had to find another venue on short notice.