Alaiye Resort & Spa Hotel - Ultra All Inclusive

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We stayed at the Alaiye resort and spa and overall had a mixed experience. We have stayed 15+ all inclusives, including 5 in Antalya so am comparing this to those. Location: 4/5. Not in the Antalya or Alanya, but close to the private beach (very crowded, not enough loungers), and plenty of shops and some bars and restaurants a very short walk away. The sandy beach was clean, with warm water although was very busy. Hotel: 3/5. Overall clean and well presented. It's quite crowded so not much green space but has what you need. Most guests were russian/polish/German but a few English. WiFi was very frustrating. Very rare you were connected for more than 10 minutes, had to constantly disconnect and reconnect. Very slow when you were connected. Every day we had to re login with passport number and room number, sometimes that failed and had to speak to reception. Housekeeping was fine, and came most days. Food. 2/5. Very repetitive. We had basically stew and rice every dinner. It was hot at least. The a la carte (Chinese) was beautifully presented but very poor, worst Chinese ever. Avoid! The snack bar made good pizza. There was no flair for dinner, normally I've found a pasta station, maybe a theme night but no, just the same food every day. If you got to dinner after the first sitting you had to get your own cutlery by getting from other half used tables or draws. One night I was carrying my baby and wanted a fork, was told just to go to a cupboard and look for one (there wasn't one). No table service for drinks. Drinks were ok, except they kept running out of Malibu and Baileys. Entertainment 2/5. The animation team was very small, and just did darts, volleyball and aerobics. There was no engagement, no team dance, no getting to know the guests. Derin who organisied the darts was friendly and the best from the team. Every day there was water aerobics, but one day there were only 3 participants (all in the pool ready to go). Animation team turned up, said it was 5 minimum, and walked away! It should run even if it was 1. Very lazy. Only good thing was the evening entertainment, which was excellent, and probably the best we've seen. 4pm pool game was the only 'fun' team game, but that was only every few days and frequently cancelled. Staff 2/5. Most staff seemed very miserable, no smiles from any of the bar staff, often doing the minimum possible. It was almost like none of them had been paid recently and were unhappy, and a guest asking for a drink or something was an inconvenience. Ozcan (garden bar) especially was the grumpiest bar man ever. There was no attempt to get feedback on our trip, and I don't think I heard a staff member say 'hello', 'welcome', 'please' or 'thank you' (apart from the 4 listed below). Only exceptions were: Derin - animation, friendly and actually said hello Mehmet - restaurant. Very friendly  Osman - (young guy). Had a smile Hakim - (pizza guy), very friendly with a smile. Overall, a disappointment. The hotel see

AVOID AT ALL COSTS!!!!!!!! STAFF VERY RUDE!! My family of 6 came to this hotel from the 5th of October til the 12th. One of our members of family had surprised us by inviting her partner to join our first family holiday. He could not get a room at the hotel due to no space so went to the hotel next door. He had come to this hotel hoping to pay to come in. Which he did! At 50 euros a day!! We wanted him to be able to be included, so he paid. BIGGEST MISTAKE!! That evening he was surrounded by all the security staff as if he was a CRIMINAL and escorted out. No warning at all that his day pass had run out, no polite reminder AT ALL! He did nothing wrong, just enjoying his time with his family. He was escorted to the reception where they RUDELY cut off his band and told him he was not allowed back in. We went to see ISMAIL who is apparently a manager. (I don’t know how, he is not friendly AT ALL) we had explained the situation that my aunts partner had paid to get in and did not realise he had to leave by a certain time because we was NOT informed and we apologised in the hope that he could come back in. Instead we were told strictly no day guests whatsoever due to the “hassle” that was caused. Whilst having this conversation ismail was throwing his hands about and shouting and simply just not letting us get a word in whatsoever, speaking over us. After this day of events we had accepted that our extra person was not allowed in the hotel. Now, we had booked excursions with our plus one. On those days he would wait outside our hotel with us as our lovely rep had booked us all together. When he would wait outside we would have the security team watch our every step. They would not let us out of their sight. Even after it was just the 6 of us as my aunts partner had left the holiday early we were constantly watched and given dirty looks. Now in our family of 6 there is one male, it was our grandparents and the rest of us are girls. As one of the youngest of the girls, I’m 22, I have never felt more uncomfortable IN MY LIFE. I always had the feeling of someone’s eyes constantly on me as if I had done the worst thing in the world. The hotel is actually a very nice building, the rooms are average and the cocktails aren’t very nice you can tell that they use cheap spirits. The food wasn’t great. You can tell it’s recycled from the night before. I wouldn’t say this hotel was 5 star at all. We have stayed in 3 star hotels in turkey before and it has been nicer and the staff were friendly and SMILING. I wouldn’t spend your money on this hotel when you can stay somewhere cheaper with nicer staff. There was one staff member who was so friendly and funny, he works on the entertainment team, you could have a joke with him he would come and sit and have a chat with you, made sure you were okay. This holiday was one of the worst holidays I’ve ever been on.