Gæstebruger
28. maj 2023
We overall had a good stay, but feel as though there is definitely room for improvement at this hotel. As loyal Marriott Bonvoy members, we do not feel as though this hotel completely merits inclusion in the prestigious Bonvoy family of brands as it stands. The hotel itself is beautiful with large rooms in a scenic location, however it is very hard to get to from Mendoza. If we had it to do all over again, we would likely rent a car, because we ended up paying a lot of money for various transfers due to the property’s remote location. There was also some confusion with booking vineyards and cars. Upon landing in Mendoza after a delayed flight around 8:30 pm, our reserved car was nowhere to be found. Despite sending the hotel our flight information, we were informed that the driver brought others to the hotel. They did offer to send another car (which would have taken 2 hours to pick us up), and sent us a charcuterie board as an apology. We ended up taking a taxi, but felt as though it was the first of many miscommunications with the front desk. As we began our first full day at the property, we were told one of the tour reservations they had arranged for us four months in advance had been cancelled after they rushed us through breakfast in order for us to make the tour. When we went to lunch, we were brought to a vineyard we didn’t reserve (which ended up being great, but it wasn’t what we had booked) and told that there was another misunderstanding around our original reservation. This happened twice, which was upsetting because we were looking forward to specific vineyards. It felt as though the legwork we did to research and request vineyard reservations months in advance was completely disregarded for our trip. Finally the wi-fi everywhere on this property (including the lobby) is awful, which makes for a great place to unwind, but difficult to confirm reservations and travel plans. All that being said, the restaurant and bar are absolutely amazing. Everything at the hotel was clean and the staff were professional and attentive. It’s a great place to relax and unwind, but needs a little improvement to be a five star property.
Oversæt