D'Primahotel Kualanamu Medan Formerly Prime Plaza Hotel

Good hotel but pool was shut and the treadmill in gym didn’t work but the bed was comfy

Good location close to the airport with free shuttle at 2 hourly intervals. All staff were very friendly and attentive. Theres not too much around the area but there are a couple of decent places to eat within walking distance .

Location is great for me in that its only 7 mins by car to the airport. Medan downtown is about 30 minutes away through challenging traffic. The service staff were excellent all round. Amenities, rooms and public areas were clean. The swimming pool water did look a bit cloudy although the bottom of the pool is visible from overhead. I did not swim though. Complimentary tea bags should include English breakfast or black tea. Small niggle but it takes on greater significance if you stay in the area long enough to miss strong tea because almost all restaurants serves very weak tea. Breakfast offering especially the local cuisines could be better - at least for me. The tea was really weak ( read above); there was only one choice of plain white sandwich loaf. No butter, although vegetable oil-based margarine was offerred. The danish pastry were stiff and cloy but I guess I need to manage my expectations as this cuisine is not indigeneous. But if a simple improvement could be done, I believe this hotel will draw more satisfaction from (foreign) guests. Good work!