Sivana Tulum

I booked this hotel to stay with friends from Europe. We booked 3 rooms, 6 nights for a total of $6000. The location is right on the beach so we picked it. People had mentioned that there was a problem with the hot water but the hotel responded that it was due to construction & had been fixed. None of our rooms were next to each other despite having booked months in advance. One couple was unlucky enough to be placed in front on the noisy street. We checked in and none of the staff spoke English. They were not able to recommend any local restaurants or activities. The included breakfast was quite good but they counted the number of eggs you ate and admonished you if you ate more than your allotted amount, which by the way was never specified. The showers were horrible. They only had cold saltwater. No freshwater shower. It was extremely uncomfortable and unpleasant to never be able to get a decent shower. The towels were shredded rags. They looked disgusting but they did smell clean. The amenities say a safe is included but it was just a little wooden box on the wall that did not seem very secure. DO NOT STAY HERE. The beach is beautiful but the location doesn't save this place from lack of service and indifference from the staff.

We stayed in the hotel and all my belongings were stolen; police came and didn’t do much. A lady called Araceli from front desk refused to give us any information, and to call the police, she was very rude, we had to call the police ok pur own. And when our lawyer called she hung up on him and refused to give information. Two month ago a couple froend pf ours went there and got robbed too. Incredible!

Horrible experience. Do not stay here. Began with the airport transportation that my friend arranged through the hotel never showing up to the airport. We waited for over an hour and then had to find new transportation which took another hour. Then, when we finally arrived to the hotel there was no one working at front desk, except for a security guard who let us into a room. He said he didn’t have a room key to give us, so we’d have to wait until the next day to get a room key…so only he had a key. Then when we went to turn on the sink we realized we had no running water….not in the sink or the shower! Tried to complain, but there was literally no one there to complain to. Zero Wi-Fi to look for another hotel. Ended up staying one night and packed up our stuff and moved to another hotel about $100 more expensive a night but seriously 100x nicer in every way, so worth it. I am still one month later trying to get reimbursed my $1200+ for the nights we didn’t stay, but they charged us. Please do not waste your money. Do you research. Do not stay here.

Lovely little hotel next to the famous “Matcha Mama” and “Follow That Dream” sign. Rooms are simple but have all basic needs, breakfast is included which is a plus in Tulum considering how expensive it is. The hotel has access to the beach with bed beach and beach towels provided. We want to give special thanks to Carmela at front desk, she was always helpful and gave us great tips and recommendations.

Oups.. à lire certains commentaires, on a bien cru débarquer dans une hacienda en ruine, avec lit en cactus et douche au seau. Moralité.. Internet n’est pas toujours chaman de vérité. Quelle agréable surprise.. un petit hôtel chaleureux, les pieds dans le sable, à taille humaine et au charme rustique. Notre chambre n°1, en rez-de-jardin, était suffisamment grande et bien équipée.. grand lit, frigo, clim, ventilateur, terrasse pour les cafés matinaux, et surtout, une ambiance paisible. Le coin plage est un vrai coin de paradis.. transats, pouffes, café et bananes à volonté, douche et WC avecla mer comme voisine. Le tout, à quelques mètres d’un parking très pratique, et entouré de commerces et restos pour tous les goûts. Alors non, ce n’est pas un palace.. mais si vous cherchez l’authenticité, le confort simple, un excellent rapport qualité-prix et un accueil sans chichis ¡Vamos amigos! ..vous êtes au bon endroit.

El lugar tiene mucho potencial la habitaciones cómodas la limpieza muy buena de la habitación pero el servicio es terrible la que atiende en recepción es lo más grosera siempre está de cara fui con mi papá y mi hijo mi padre tiene 78 años pedimos si nos podían ayudar con la maleta cuando había ahí justo un hombre de mantenimiento y la señora muy grosera llamada Camilla dijo tajantemente ese servicio no lo tenemos ustedes sólo lo deben de hacer y como pudimos cargamos las tres maletas también nos restringió las toallas le dije que si me podía dar una toalla para el cabello porque sólo nos puso tres toallitas y dijo que me habitación triple no podía tener más que tres toallas porque no era una habitación doble Deluxe lo cual yo no sabía ahí si me moleste y le pedí una toalla más y de mucho favor me la dio una chiquitita, nunca revisan las áreas donde están los camastros no las limpian llegué a ver tazas de café en el mismo lugar por tres días se ve que hasta Camilla definitivamente no le interesa el lugar ni trabajar ahí también a los dueños porque no se ve que les preocupe si sus huéspedes están cómodos es un lugar con potencial pero se ve que no hay amor por los huéspedes tuve varias preguntas que hacerle a Camilla por WhatsApp y una vez muy grosera y tajante me dijo mi vida no es el hotel no te puedo contestar en este momento y deveras nunca me contestó sólo me aguanté porque yo iba a pasar un momento agradable pero con ella es terrible yo no lo recomiendo en absoluto por el trato que tiene el personal hacia el huésped es inconcebible que ni siquiera ofrezcan un desayuno americano sencillo que porque no quieren tener problemas con el huésped simplemente son flojos y se nota nunca cuidan las áreas de la playa jamás se van a dar una vuelta y nunca se sabe ni quiénes son los dueños y tienen tantas cosas descuidadas una pena.