Ana y Jose Hotel & Beach Club Tulum

Firstly I arrived at the hotel and the charged me $1,300mxn where the confirmation on trip.com said it was all paid! We went to our room which was good and kept clean. Very hard to control the water temperature in the shower however! We booked the romantic dinner where in the menu they mentioned there would be flambé at the table - none of it was. This was supposed to be a romantic dinner on the beach where instead we had guests that don’t even stay in The hotel be so loud in front of us. Instead of hotel staff moving them to the other side that was completely open they just kept serving them drinks. The beach bar was supposed to close at 7pm however they just kept serving them drinks. If I hadn’t paid for the 18% service charge before the dinner they definitely wouldn’t get it. As a gesture they just offered 2 cocktails when the service charge alone was far far more than that! The food was not good, at the dinner and at breakfast. Wouldn’t really recommend this hotel.

This resort is really special. Well appointed and luxurious, beautiful, and excellent service. We did the all inclusive package and were happy with our choice. This way we were able to indulge in the fresh, high end food and cocktails and fresh smoothies without worries for a bill. Breakfast, lunch and dinner available throughout the day. The beach was breathtaking and well kept. Other resorts along the beach had much more of a club vibe while this felt like being on a season of White Lotus.

We loved our stay. My BFF and I decided to take advantage of the new Tulum airport for a direct flight - NYC to paradise. We came here for a week of work and R&R. Ana y Jose was the perfect hotel for us. We felt incredibly safe, comfortable and relaxed. The wifi was amazing. We easily worked in room and on beach. Tulum beach has several zones. They are very different. Ana y Jose is in the Hotel Zone. It is several blocks north of the loud party zone. It is on an absolutely PERFECT stretch of pristine Tulum beach. (No sargaso in sight Jan 2025.). There are plenty of beach loungers, umbrellas, etc. drinks and food served on the beach. There is some music on the beach (ranging from Latin to US Pop). It is NOT a party scene. You will NOT be kept up all night with a disco. I love an ocean view - but I have to say, the Garden Rooms here are excellent (new, clean, comfortable, separate WC, double sinks, great shower) and great space for 2 friends (or also a family). They feel like they are in a jungle (due to winding paths) - so not staring at a parking lot. The towels at Ana y Jose are INCREDIBLE— made in Mexico, woven cotton and soft, but not terry- like fluffy turkish towels— thank you for putting these in the room!! The organic and eco friendly bath products are also lovely. Ana y Jose has also gone a LOT greener and I LOVE that! Bring your water bottle! They have installed purified water stations around the complex and there is filtered water in glass bottles in the rooms. NO MORE PLASTIC! Thank you!!!!!! The valet parking with the pull in spot across the street was a huge plus. We knew we could easily access and park our car no hassles. The guy who runs Valet is great - and very helpful. Told us when to walk and when to drive places. Food service is good (stay here for breakfast and lunch/guac & chips - go elsewhere for real meals). Breakfast was included in our room and was fantastic— almost too much. Two choices from the menu — lots of fresh coffee and OJ. Served overlooking the ocean. What a way to start the day! Wendy & Maria, or daily servers at breakfast, were lovely and greeted us with friendly smiles and good humor. They were both incredibly talented waiters and learned our orders quickly. (The male waiters were always much less on top of it. If these 2 women aren’t running the place they should be trained to !) I first came to Ana y Jose in 1994. It was the only hotel here, very rustic, and Tulum was a bus stop. A lot has changed and I have visited this hotel many times over the past 3 decades — it is still a lovely hotel on a perfect beach. Thank you for a wonderful week!