Ana y Jose Hotel & Beach Club Tulum

Firstly I arrived at the hotel and the charged me $1,300mxn where the confirmation on trip.com said it was all paid! We went to our room which was good and kept clean. Very hard to control the water temperature in the shower however! We booked the romantic dinner where in the menu they mentioned there would be flambé at the table - none of it was. This was supposed to be a romantic dinner on the beach where instead we had guests that don’t even stay in The hotel be so loud in front of us. Instead of hotel staff moving them to the other side that was completely open they just kept serving them drinks. The beach bar was supposed to close at 7pm however they just kept serving them drinks. If I hadn’t paid for the 18% service charge before the dinner they definitely wouldn’t get it. As a gesture they just offered 2 cocktails when the service charge alone was far far more than that! The food was not good, at the dinner and at breakfast. Wouldn’t really recommend this hotel.

Rafael was an amazing server. He’s very attentive and made our entire trip very special! On our last night he set up a private table in the win cellar making it an incredible experience. Gasper, Mario, & Mel were also amazing. I highly recommend purchasing the full experience as it will save you a lot of money. Have plenty of cash for tips as they prefer cash tips to credit. We stayed at the Estrella suit which was the best one in my opinion. We will definitely be back.

We spent a week at Ana Y Jose with our 3 kids. We booked here as we wanted a smaller hotel with a personal touch and this is exactly what we got. We were well looked after by William, Jose & Maria who took the time to remember our preferences bringing us our tea and coffee just how we liked it every morning. Would highly recommend this place for a relaxing holiday with or without kids.