Bahia Principe Luxury Sian Ka´an - Adults Only - All Inclusive

We loved our experience at Bahía Príncipe Sian Kaan. The only things we would change would be to update the rooms, make the garden jacuzzis more private, and more variety of food on the room service menu. Other than that it was a beautiful experience. Roberto at the front desk was amazing so was the ladies at the spa.

The property was fine, but not what I was expecting. First, I booked this hotel for the garden suite based on the pics of a secluded garden hot tub and private lounging area. The pictures were not an accurate representation of the space AT ALL. There is no privacy or secluded area. The hot tub was very much in the open for all other guests or staff to see, so we never even the space. When we got to the room I called downstairs to ask why it looked nothing like the pictures and was told “we don’t control what pictures ******* uses.” The room was ok. The bed wasn’t great, pillows were awful and towels were scratchy. The thermostat in the room never dropped below 22 C (71.6 F), no matter how low we set it. Most times the temp was between 22.5-23.5 C (72.5-74.3F). It legitimately took 10 minutes for the shower to come to temp. None of this was terrible, but it’s also not “luxury.” The service at the hotel was NOT what I’ve come to expect from travel in Mexico. I return to Mexico again and again for the genuine warmth and hospitality of the people. While several of the staff members were very nice, there was a general apathy and even curtness among many members, especially front desk. Several times I asked about amenities or logistics and was either given the wrong info or flat out told “I don’t know” with no attempt to find out. The property is beautiful, quiet, & safe. Pools are stunning. Food was fine. Overall it was fine but I won’t stay there again.

Beautiful property! Super nice that it was adults only. Wish there was more nightlife options but it was tranquil