Xela Tulum - Member of Design Hotels

Wonderful experience at Xela Tulum for the first half of my trip. I wish I had spent the entire stay there. I would recommend the hotel for a quiet, comfortable getaway without hesitation. I traveled with a friend. We stayed in the Palmas room (an upper garden view room). It was extremely clean; the entire place was spotless from top to bottom. It felt fresh, inviting, and thoughtfully put together without being overly styled. Just perfect! The mattress and pillows were incredibly comfortable. Blackout curtains helped ensure a perfect night’s rest. The air conditioning worked beautifully without being noisy. Huge plus! Room amenities included everything I needed: a safe, plenty of outlets, and a large water jug that was replenished as needed. A hair dryer was provided (though the cord was a bit short, it got the job done). The Wi-Fi was very reliable. The bathroom featured a nice rain shower with solid water pressure, and the toiletries provided were good quality. I appreciated that everything felt clean and in great condition. The restaurant on-site was excellent, with an outstanding breakfast each morning. Breakfast was included, but I would have eaten there every day anyway. We had dinner there one evening, and it was very good as well. The only downside was that the wine list was a bit price but that seemed to be common throughout Tulum. A change from the last time I was in Tulum (~ 5 years ago). The property grounds were peaceful and beautifully kept. The garden view from the upper rooms was especially lovely. Initially, I was bummed I couldn't get a sea view, but they had done such a great job with the garden views that it didn’t make a difference. Actually, the privacy of the garden view was a bonus! The hotel was also incredibly quiet (no beach clubs nearby) making it ideal for relaxation. The beach furniture was comfortable. Most of the loungers were doubles; I personally prefer individual options, but comfort was key, and they checked that box too. The staff were outstanding across the board: warm, attentive, and always ready to help, but never overly attentive. The owners were present during our stay, and their friendliness and involvement added to the experience. A couple of notes: this hotel is best suited for couples, as there are no two-bed room options for singles or friends traveling together. Even so, I have every intention of staying there the next time I go to Tulum, whether traveling solo or with a friend. Since we were staying in Tulum for a few more days, we were invited back later in the week for an art installation, and I was certain the lobby area had already reached perfection; I was happily mistaken. The owners introduced graceful, flowing room dividers that added another layer of beauty and originality to the space. Functional and beautiful! Overall, this is a beautifully run, relaxing, and impeccably clean property with wonderful service, excellent food, and truly comfortable rooms. I will stay here again.

Xela is everything it promises to be, and more. It is beautiful and intimate, with great beach access. The interior is inviting, spacious and cozy; it feels like walking into a large home decorated with amazing taste and attention to detail. The staff is attentive, friendly and professional, and always eager to please. The breakfasts are fresh, plentiful and nutritious with plenty of choice - the highlight of our morning before heading to the beach. The location is second-to-none with great restaurants and shops within short walking distance. We will gladly return and bring friends.

Great boutique hotel. The service was excellent. Small hotel on the beach. Views from some rooms are fantastic. Strong recommend.

This charming resort is a place to go for the best service, accommodations, and setting. We were there for a family wedding. The staff is exceptional. Leave your shoes in your room and relax at the beach and enjoy the waters and walks. The top floor seating gives an incredible view of the area. The food is outstanding. It is a true getaway spot. The resort has under 20 rooms

The staff at Xela Tulum were all incredible; kind, attentive, and joyful! The property is gorgeous and the food was world class!! Thank you for such a relaxing and rejuvenating stay!

Xela was the perfect venue for our destination wedding, hosting ~90 guests, which was a larger wedding for a boutique hotel. We were initially drawn to the stunning property, and its easy accessibility with a secluded, private feel. Another huge plus for us was the ability to coordinate events between other Namron Hospitality locations, which were all within a short walk. What sealed the deal was the outstanding staff. Xela's team, and the broader staff across other Namron spots, went above and beyond to deliver our dream wedding and ensured a seamless experience for our guests flowing between properties. A special shout-out goes to the concierge team, Paula and Ivan, and Xela's event team, Fernanda, Liz, and Nathalie, who were all so attentive, friendly, and coordinated flawlessly with our different vendors. Irving was our offsite coordinator, who was equally responsive and impressive. Fernanda's attention to detail, even recalling specifics from our initial tour 18 months prior, gave us total confidence. The wait staff was also exceptional - Juan Carlos is a star. Daily life at Xela was exceptional, starting with warm greetings by name and an incredible breakfast (I recommend the breakfast burrito and banana bread or avocado toast. For lunch we loved the shrimp or fish tacos and the burger). The afternoon service was equally impressive, we returned each day to a spotless room, restocked fridge/beach bag, and beautiful touches like rose petals on our wedding night and different small bites each day. The staff's encouragement to utilize the entire property allowed us to host functions across the beach, rooftop, lobby, and other Namron spots (Nu, Radhoo, La Valise Spa), making us and our guests feel completely at home. For anyone planning a wedding in Tulum, Xela is an amazing option and would be our first choice again and again. Thank you, Xela team, for being so wonderful during an unforgettable weekend!