Carretera Tulum-Boca Paila, KM 5.8, zona costera, Tulum, Quintana Roo, 77780, MexicoVis hoteloplysninger
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1 nat
Gæsteanmeldelser
8.4/10
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103 anmeldelse
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Bekræftede anmeldelser
Placering8.4
Faciliteter8.4
Service8.3
Renlighed8.5
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Alle anmeldelser(103)
Positive anmeldelser(2)
Negative anmeldelser(1)
Tatyana
Suite med udsigt til haven
Overnattede i feb. 2024
Familie
1 anmeldelse
7.0/10
Slået op den 5. apr. 2024
It’s a shame that such a beautiful property with gorgeous beach is so purely run! Read other bad reviews re service, didn’t think it really could be a 1 star bad. Oh yes, it totally was!
1. To my surprise, the staff didn’t speak English. With the exception of a front desk employee.
2. We could not even order a meal! Hotel was very slow, no guests and still we had to wait on average 45 min. One night for 1.5 hours for a simple meal for 2.
They encouraged to order online since there were no waiters to be found. But then no one replied to online orders either. Saw a guy from the kitchen cleaning sea weeds on the beach around lunch time, as a result, lunch order wasn’t placed. And it goes on and on.
Found much better places outside the hotel to eat with very good service (ex. El Tabano 0.2 miles away).
3. Everything is overpriced which we already knew, so the expectation was to get at a minimum decent service so it is worth it. That did not happen.
4. Rude unapologetic unwelcoming staff. (Language barrier perhaps).
Traveled to Mexico a number of times, to the Cancun area. Never had an issue! This was a weird place.
I would not recommend it based on service.
Oversæt
Gæstebruger
Suite med udsigt til haven
Overnattede i okt. 2024
Solorejsende
1 anmeldelse
10/10
Enestående
Slået op den 26. nov. 2024
Super Lage am Strand und grosser Bungalow, sehr nettes und hilfsbereites Team. Mehrere Restaurants oder Supermarkt in der Umgebung.