Residence Inn Tulsa Downtown

Not exactly pet friendly. The dog poop station is crammed in the back of the property with spiked grates placed all down the gravel ***** that is the only non concrete. If your dog needs to relieve itself you need to walk off property and find grass elsewhere.

The hotel is very clean and welcoming the rooms are very spacious and also clean. The staff were very friendly and great help with dinner reservations. The bar area was great and the bar staff made our night with their funny and friendly chat. Would recommend a stay here.

The hotel was nice, we had an issue with an odor in the first room. Once we were moved to another room, we had no complaints. I would like to recognize 2 employees who made our stay more memorable. Kaydence (front desk) and Kristy (bar) were outstanding. They made sure we were comfortable and met all of our needs.

SCAM!! I went to Tulsa on a business trip and as an assistant, I was told to book a room at Residence Inn. When I arrived, I went inside to inquire about the details of the room, parking, etc. but I needed time to communicate those details to my manager. The receptionist at the front desk said that I should book a room just in case because it’s possible the rooms may sell out quickly. She told me that there was no risk to doing this as it was fully refundable if I chose not to stay. I stayed in the lobby for less than an hour, never stepped foot in a room or anything. When my manager told me that she found a better option, I cancelled the reservation with the receptionist and left. I stayed in a different Residence Inn and I have the receipt. A few weeks later, I checked my account and saw that they still hadn’t refunded my card. I immediately called the receptionist and she told me that it was weird that the charge hadn’t been refunded yet but maybe it was due to a processing error that would be fixed by the end of the month when they reconcile their accounts. She told me she would inform her manager and also gave me his email address just in case I wanted to contact him directly. I emailed him but misspelled Marriott by forgetting one of the t’s, but either way, she was supposed to inform him. I called back a few times after that but I ultimately forgot about it while trying to be patient. A year later, while doing my taxes and going over my credit card statements, I realized that they still hadn’t refunded my card. I contacted them again by phone and the receptionist told me that they had cancelled it but charged me a cancellation fee of $169. When I emailed the hotel manager again, I spelled Marriott correctly and talked to a different manager. I forwarded her my initial email, receipt from the other hotel, and gave her all the details. Initially, she told me they didn’t have a record of my transaction (even though the lady on the phone could see it clearly). Then she told me that they couldn’t process a refund because they were finding out about it a year later. As if I hadn’t already called and emailed them prior to this and as if the receptionist hadn’t promised me a refund and also told me she would tell her manager. Don’t believe them if they say you will get a refund even if you were tricked into placing your card on file (in person), cancelled in person less than an hour later, never left the lobby and never even stepped foot in a room. Shame. PS, TripAdvisor is making me pick a date and the earliest it’s letting me pick is May 2023 but that is not when I made this reservation or stayed there. Thanks.

The bed was horrible. Hard as a rock. My body hurt the entire next day. There was a sitting area, but no light to read by. The room and the hotel were clean and everyone was nice. It was that bed. Plus the total lack of thought that want into the sitting area.

I booked this hotel back in December through *******. My fiancé and I arrived Friday for our stay, and they refused to let us check in because neither of us are 21. NOWHERE on *******, TripAdvisor, or their website did it state you have to be 21 to book this hotel. And now they won’t issue us a refund so we’re out $300. To say I’m pissed is a MASSIVE understatement, I will NEVER support this hotel or Marriott ever again. Thanks for wasting our time and money.

Place was nice and clean! Bar tender poured amazing drinks and had a great conversation! Kadence at the front desk was very friendly and professional! We were there as a family and had an amazing time! Next time we go through Tulsa we will stay here!

Great time at the bar with kristy! Makes great drinks! the bed was super comfortable and the room was clean. food was good. ambience was beautiful and elegant. it’s in a great spot in the city as well. customer service at the front desk was very accommodating

Kadence at the front desk make the process super fast and easy with it being our first time there. Also Kristy at the bar is the reason I would go back! I had one of the best times at the bar that I could ask for. The customer service is amazing here. I strongly recommend!