Sapa Freesia Hotel

Need a refitting and refinishing and a good clean bedding and towels clean

It was so calm than the city center. The room was clean and staffs were kind.

Vị trí thuận tiện gần thiền viện trúc lâm và bờ hồ sapa. Không biết do sương hay do ks giặt ko kịp khô mà thấy hơi có mùi ẩm. Nhân viên thân thiệt và nhiệt tình

We stayed in this hotel as part of a 3 day tour of Sapa. The tour was great but the hotel we stayed in was terrible. It was a great shame as the sister hotel who seemed to organise the tour had great staff, always helpful and friendly and the tour staff were excellent. However, in the Freesia where we stayed our room had black mould under the window, right across the wall. The room was dated and felt damp and it was dirty and had a musty smell. The sheets and towels were grey and felt cold and damp. I wish we'd complained about it whilst there but we arrived late on our first day so we rushed to dinner and were really tired after a long day of travel so didn't realise how bad the room was until almost too late as we had to be up early for the next activity. Cleaning was very poor. There were strange marks around the sink and the shower leaked over the bathroom floor although, on the plus side, the shower was at least hot. I really felt uncomfortable sleeping or being in the room. We kept everything in bags to keep clothes and items fresh. On our first night there was some kind of gala dinner on. This involved men shouting very loudly down a microphone. It was far too loud and hurt your ears. There was very loud karaoke and party games which involved people running around the restaurant and screaming whilst other dinners tried to eat their dinners. It was all very odd and unpleasant. We could still hear the noise in our room when we went upstairs even though it was supposed to be a quiet area. So much for a quiet zone. On the second night we had people running down the corridor and talking and laughing loudly. The hotel and lift had a strange smell. The food was awful. For dinner they gave you large portions and the food was hot but I have to say it lacked in quality, it mainly consisted of a large bowl of rice, a plate of veg and a plate of meat with little taste. Very poor for vegetarians. I ate practically the same thing at both dinners. On the first night. I got served a large plate of squid and rice. The people on the same table got spring rolls and a tofu dish as well as their meat dishes. I had to ask if I could have a few pieces of their tofu as I couldn't eat the squid it was too rubbery. Another guest got a fish dish and a meat dish. I'm not sure why there were differences in what we were served. I had said I ate no meat but fish and vegetarian food. So I'm not sure why I only got squid. Breakfast was equally poor. Tiny glasses for very weak fruit juice. The omelette was swimming in grease and the vegetables uncooked. Lots of dishes contained meat and weren't really suitable for Western tourists. Staff never seemed very friendly or understanding of customer service. In fact this is an area that they really need to improve on. We were hardly spoken to and it seemed staff had no love for the hotel or desire to do a good job. In other hotels we were greeted by staff and asked how things are. This is a leadership issue and the hotel ne

The hotel is pretty old and needs some up keep… the room smells a bit like mold,.. the layout of the bathroom is bizarre and I think because of that, mold grows. There was a lipstick stain on one of the glasses in there. The sheets had an odd smell as well. We opened the window to let air in but of course outside smells too but our floor was 5th floor which helped. There’s a bar next door so it was hard to sleep the couple of nights we were there. They should get rid of that bar if people want to sleep at the hotel. The dinner was alright, but we ended up having dinner on our own the next night even though it was included in our reservation I made through my main hotel in Hanoi. The breakfast buffet is decent. We liked the pho and then these donuts they had not the ones with the bean inside, a different type. Not sure what it’s called but they’re small puffy rectangles so good. Only two staff spoke decent English especially this one girl with short hair. She was relatively helpful. Our tours were confusing but they set up a driver for us to go to Moana. It wasn’t my choice to stay here it was part of the tour package I booked with my hotel in Hanoi. I recommend staying at a 5 star hotel if this place is considered a 4 star hotel. Somewhere cleaner. We had a small silver tail bug on our bed as well…

Not even a two-star hotel. It is nothing like what you see in the pictures on the *********** page, for example. The entire hotel requires maintenance urgently. Strong smell in the room, ripped wallpapers, stained towels and dirty walls. Disappointment.