Holiday Inn Express & Suites Truth or Consequences

The room was clean and the bed was comfy. The shower looked clean but had a moldy odor. (I think the affixed rack for Dove shower products may have mold behind it?) I would still recommend a stay.

For the most part, this was an average Holiday Inn Express with a few caveats. The location is good, right off the freeway. The front desk staff were very nice and friendly. The lobby area is clean, bright and modern. We were told that it was recently remodeled and the rooms were to be updated next. Our room was standard Holiday Inn Express that we’ve come to expect (clean room, beds and bathroom), but a few disappointing things with this property. The faux leather cover on the bench in the room was dirty-looking and ripped in many places from obvious years of use. It would be better to remove the bench from the room and have nothing in that spot than to have this horrible looking piece of furniture there. The carpet, where it met the tile, was frayed and long strings of carpet were laying on the tile. All it would take is someone to get on their hands and knees to cut those long strings. Most odd in our room was the yogurt cup that was wedged between the glass window and screen. My husband and I both wondered if there was a hole in the screen that was being covered up - we didn’t check it out, but this was kind of gross. I think with the reno of the rooms and a little more TLC by the staff, this will be a very nice property.

Room was not very clean, water drained very slowly in tub and kitchen sink, and front desk is not great with check-in. There was trash behind the larger lounge chair and it looked like it hadn't been vacuumed in weeks. Les was super friendly at breakfast. Breakfast was the only high point to staying at this hotel.

Room was adequate and the bed was comfortable. There was not anything exceptional about the hotel. Very little sound deadening and folks were loud even at 3 am. Guess that is what you get on a weekend.

I stayed 1 night, my wife and I. This hotel does not disappoint at all. My check-in with front desk was perfect, she was kind and professional. Everything very clean, everything works. The room was great, big, clean, excellent shower. The breakfast was excellent, several hot and cold items, Very clean spa and pool. Fitness center working very well.

Greg plays to use as a stopping place when you're driving from Colorado or Northern New Mexico down to El. Paso Texas there's fair amount of places to eat very close to this place also The breakfast vop bars very good the staff are excellent the services are great

How low can you go Six Continents Hotels Inc (IHG/Holiday Inn Express)? Before deciding to use 100,000+ points on this recent stay, I was a Diamond Elite rewards member. This was the experience for our stay from 6/12-6/15. The rooms are in need of some serious updating. At $172 plus change, you really should be able to expect a better experience I should think. For that money, you have many other options for lodging in the area. If you look at the pictures of the desk chair and the bench seating we were provided for room 312, you should be asking yourself a question. Would you, as part of the hotel management, be comfortable giving this room, with the condition of its furnishings, to your family? If not, why would you give it to your guests then? We arrived on a Monday afternoon and use the pool and spa. Found these to be well maintained and in pristine condition. Tuesday morning's complimentary breakfast offering was not up to par with others I have had during stays at other IHG properties. We ate at about 8:00am that morning. The oatmeal add-ons (raisins, nuts, etc.) were empty. No biscuits for the biscuits and gravy. Looked around for whomever would be attending to these and could find nobody. Had to have someone from the front desk come and see to things in the breakfast area finally. However, at that point we were ready to leave and could not wait for the biscuits to be made or breakfast bar to be replenished. First time I've ever run into this lack of attention to the hot breakfast offering at an IHG property. When I arrived back home, I found that my credit card had two mysterious charges from Holiday Inn for $20 each. Tried calling the front desk, to get an explanation, on Friday (6/15) throughout the morning and received ring-no-answer on all 8 attempts. Why isn't the front desk phone being answered? Finally reached someone in the late afternoon. Turns out the woman answering my call was the same person who had checked us in when we first arrived. Asked about the charges and she seemed surprised that I had to ask. It was then that she explained to me that the two $20 charges to me credit card were for "room incidentals." According to her, in case "something should come up missing from the room or should we charge something to the room". I asked why I was not informed of this. Said she must have forgot to mention it. Advised her that the IHG website didn't mention it either. No reply from her at that time about that issue existing. She advised me that I should and I better) get it these "room incidental" charges back in 2-3 business days. I have never run into this before at any IHG property I have stayed at. In fact, I've never experienced this sort of charge at any other hotel accommodation I've stayed at during my 45+ years of staying at various hotels. What gives with this property? By the way, the room didn't even have an "honor bar" that a guest might incur these sorts of charges. Why doesn't the IHG website state that this pr

excellent room and excellent breakfast, always. I recommend this location. We enjoyed our quiet room, the breakfast is always wonderful, and there couldn't be a better place to stay when you're between ABQ and Deming

Our post-Covid travels reveal the extent to which America is becoming a third-world country. This hotel is typical; under-staffed, maintenance cut to the bone despite sold-out bookings. Sad emphasis on profit over quality. But typical