Home2 Suites by Hilton Troy

Brianna is ver friendly, walking in the door her smile welcomed us for our visit ! The hotel has a perfect location next to Outback! The hotel has many festive decorations and is ver quiet after hours. If we have another opportunity we will be staying at this location again. Thank you Brianna!

First time at a Home2 Suites! Check-in: The lady at reception did not acknowledge me as an HH guest, did not provide hours for breakfast (they close breakfast promptly at 9am, rather than 10am - (which is what I'm used to at Hampton Inns and I missed it one morning), did not offer complimentary water, and was just a little bit surly. The room: I booked the larger suite because it was the only king room available when I reserved. The entrance and kitchen area are HUGE! I wondered why so few dishes and utensils were available, but by about day 3, I realized that most of these items were in the dishwasher from a previous guest. So I added the few that I used to that load and ran it again. Speaking of the kitchen, if you like creamer for your coffee, pick up some up at the coffee bar in the lobby. The creamers that were in my room had solidified. The unit was sparkling clean with a comfy bed and two very large TVs. As for the bed, I kept thinking something was weird about the blanket. By the end of my stay, I took a closer look and figured out what was so weird. It was a very worn dust ruffle! I am taking off one star for this! I am still scratching my head as to why a name brand hotel would repurpose old worn dust ruffles for blankets. It was an okay-to-good stay, but I will return to the Hampton Inn across the street on my future travel to Troy.

Horrible customer service. The manager, Stephanie, refused to refund one night after our car broke down en route and we stayed at another Home 2 in Indianapolis. Hilton heartlessly took advantage of people stuck in a horrible situation. Not only will we not be staying at this hotel, but will be switching away from Hilton after 20 plus years of patronage.

We almost didn’t stay at this hotel due to the reviews and the fact that there were no reviews in 2024. I’m glad we did. The hotel has welcoming staff who were responsive to needs, it was spotless, and the room clean and comfortable. Bathroom was spotless with excellent bath products.

We stayed here for one night coming back from an extended family vacation where we stayed at Hilton properties (majority Home 2’s) for the 9 nights previous - so given that, I can tell you - this was the worst one we’ve stayed at by comparison. It was interesting that the breakfast only goes until 9, whereas the other properties went until 10. The room itself was ok but be prepared if your room is on the same side as the highway and if you’re a light sleeper - it’s fairly noisy. Now this is more of a commentary on the Hilton Honours program than this particular hotel but I will include this in my review because this is where this happened. We are also going to verify this with Hilton directly to ensure this is indeed a company policy and not just a decision made at this location. We had pre booked our stay - we realized on our way that we would prefer a one bedroom suite so we decided to ask to see an upgrade is available and we would pay the difference. I double checked online and it appeared to be tons of rooms available - and we didn’t arrive until close to 8 pm that night, so we felt that if there were rooms still available for that night, we hoped it wouldn’t be an issue. When we arrived, we asked if modifying our reservation to a one bedroom was available - we were quickly told that no it wouldn’t be - it was inside the 24 Hours required notice and because we had booked our stay with points it couldn’t be modified. We said we’d be happy to pay the difference for an upgrade. Still, no. The only way we could get a different room was to cancel the reservation, lose our 30,000 points and rebook and pay. Needless to say, we just went ahead with the room type we booked, but perplexed why a hotel wouldn’t want to make more money on a one night stay when the hotel was clearly half empty on a random Sunday night. So let me just ensure I’ve got this right…. - You would’ve let us upgrade the room if we had booked it regularly, not with points? - You’d rather not take the extra $$ for to upgrade when there was clearly the capacity to do so? Seriously, the hotel was so quiet tumbleweeds could’ve blown thru. There is a reason in the first place we would have enough points to book a stay - we’ve been loyal and regular Hilton customers. In this scenario, it seemed to us it was actually a pitfall to book with points. We will be contacting head office to verify this policy but travellers beware when booking anything with points.