Mystik Life Style by Newmark

Our stay at Mystik Hotel in Mauritius was an absolute nightmare, especially considering we were there on our honeymoon and were expecting something special. Instead, we were welcomed with disappointment after disappointment. To begin with, there was no complimentary water provided – everything had to be paid for, which is ridiculous for a so-called “high-end” hotel. No room service, no luggage service, and no in-room phone to even contact reception. It felt more like a cheap hostel than a hotel. The WhatsApp number they give for assistance? Completely useless. No replies. We were put on the second floor with no lift, despite clearly traveling with six heavy bags including four 23kg suitcases. I had to carry everything myself while staff just stood by. Not once did anyone offer help. As for the room itself, it was crawling with lizards, the AC was way too small and ineffective, and the room remained hot most of the time. No proper cleaning was done during our stay – just a poorly made bed. The bathroom was not cleaned and towels weren’t even replaced. This is basic hotel service and they couldn’t even get that right. We were promised early check-in, but instead had to wait for the room. They even promised breakfast for early checkout – another empty promise. When we did have breakfast, it was a joke. Only one item allowed, no buffet, and terrible quality. Easily the worst hotel breakfast we've had anywhere. Overall, the service was non-existent, the comfort was poor, and it was a huge disappointment for a honeymoon trip. This place is all about the photos and absolutely nothing about service or hospitality. Avoid at all costs. There are far better places in Mauritius that actually care about their guests.

Stayed at this hotel prior to flight home following medical emergency on holiday. It was such a gem of a place from location, facilities, room, food and most importantly staff. Special shout out to Andy Nold,General Manager who could not have been more helpful, attentive and welcoming. I do hope to return to Mauritius at some point and would definitely come back here. Thank you all so much ❤️

Beautiful location overlooking the ocean. Refresh yourself in the pool or swim in the ocean. The public beach is just 50 m away and is well maintained. We never saw it crowded. We used the hotel as our base for our ventures on the island. Despite being located in the northwest, travel times to Port Louis and the south were reasonable. We used a rental car which we picked up at our arrival at the airport. Many thanks to the whole team which provided excellent service to us. Special thanks to Ilesh who served us our meals always with a big smile.

Had a wonderful 7 days. Boutique very close to all amenities. Spectacular views from a beautiful dining and pool area right on the beach Rooms so clean fresh and comfortable Staff are so helpful going xtra mile to make you comfortable. Restaurant lovely. Good food and service 10/10 Well done had a wonderful experience will be back for sure

My wife and i have been 12 nights in this hotel and i must say that everything was excellent, from the appearance of the hotel, which is more beautiful than in the pictures, the beautiful clean swimming pool, the cleanliness of the rooms, the breakfast that you can choose from 12 excellent dishes, the staff (I must especially praise the waiters and cocktail masters and especially Cedrick and the gentleman who works before noon in the parking lot). . All recommendations for the hotel, we will definitely come back again!

The reception, the hospitality was nice. Starting from the reception. We were received by Pallavee, a beautiful lady with a beautiful smile. Our go to person for anything information about Mauritius. The whole team at the restaurant❤️❤️❤️❤️