Happy Trails West Inn

Bryson Canyon Would have been nice to have one of the ground level rooms have a king sized bed. Difficult to manage the stairs with luggage. Tub slippery. Needs a mat. Very pricey breakfast.

Everything upon arrival was exactly as advertised. Bed was very comfortable with quality bedding. Checkout was easy, with no surprises. Bonus of five inches of snow on checkout day made for a winter wonderland!

Great Room. Poor Check In A very nice place to stay. It is situated in a quiet neighborhood and felt like a bed and breakfast just without the breakfast on site. Breakfast was offered at a sister location a few miles away if we wanted it for $20. The room was nice and the bed was very comfortable. It was located about 17 miles from Bryce Canyon National Park. My only complaint was the check in process. Since there is no front desk, I had to call the number on my reservation to ask how to access my room. I was advised by a Dave on the other line that I had received an email with my room number and the access code to enter. I checked my email several times and I did not see any email from the day before. He told me to keep checking. Keep in mind that it was cold and dark at this point and I really wanted to get into my room. Finally, I just asked him to resend that email which he did and still did not go through. Then I just asked if he could just give me the room number and code over the phone which he hesitated to do but did so anyway. It seemed like Dave was being bothered when i legitimately did not receive the email with my room information. Why did I have to suggest resending the email or asking him directly for the room info? He was just not very helpful and seemed like I was disturbing his evening. Nevertheless, I was able to access my room and had a good stay from that point.

Very difficult to find property at night. GPS sent us to correct address but property did not look like photo sent with confirmation. The picture was taken from different angle than could be seen from the road. We drove past property two times before calling for directions. The owner stayed with us turn by turn until we reached the property but was quite condescending about our unfamiliarity with the community and its grid layout. Our TV/remote did not work and TV could not be turned off. We had no wifi password. Our shower did not work although water was accessible through tub faucet. Owners were unresponsive to emails and texts. I received one email answer about number of reservations made but none regarding my questions of which room (different prices) and if our reserved room had prepaid for breakfast. We waited at property until stated breakfast time to discover the answer. Apparently, it was "no" since no breakfast prep occurring as we loaded the car. Our actual invoice was for room reserved that did not prepay for breakfast. If we had known this before breakfast time, we could have departed over an hour before we did. Texts gave check-in procedure but no responses came from our replies with questions. Positives of the property: quiet, very clean room, nice grounds, and beautiful view, did not compensate for negatives. Given my earlier experience with owner while lost, I did not report the issues as they arose. I do not recommend Happy Trails West.

NO COFFEE MAKER IN ROOM. No communications. Not even a hello. On several sites states it is a bed and breakfast. IT is not.

No service for three nights. Uncomfortable pillows.Virtually no amenities (not even kleenexes and plastic cups). Surly staff. Very poor value for nearly 300$ a night!