Crystal Palms Beach Resort

The space itself and location was excellent. The pool is nice. The hot tub did stop working a little, but it did storm so I’m guessing it became plugged (unsure). The cleanliness was subpar. My family and I don’t really mind for the most part, however, I had lost something and had to look under the couch. I’m not a perfectly clean gal, but that gave us a little of the “ick”. The showers could’ve used a little scrub as well. A few doors were broken, and the light switches in the guest room worked 50% of the time. Again, not that we spent much time in the hotel, but it was a little uncomfortable knowing it wasn’t clean. We did call for bath towels, bars of soap, and laundry detergent. We never received them. We gave up because we were leaving the next day, but still a little disappointing. Would I stay again? Probably if the price was right. If there was something better, I would probably choose that. I’m not one for reviews but I think the “ick” I got needed to be written. I will comment how nice the staff members were at the front desk—Jules was such a light.

Most disgusting and dirty place I’ve ever stayed The property was absolutely filthy. There was dirt and dust caked everywhere. They need to do a deep, deep cleaning of the entire facility.

I have stayed at the Crystal Palm resort multiple times and this was the worst visit. I’ve had we rented the penthouse suite for six girls three bathrooms. We had not one extra Roll toilet paper. No extra towels for six girls for three nights, it took three visits down the street to get a key that would work went to make coffee in the morning and it still had the coffee grounds from the last people in the pot gross then to top it all off the smoke alarm beat all night long got up took the battery out of the smoke alarm and it’s still beep all night long We did finally get some towels and toilet paper dish soap, hand soap at 11 o’clock at night because they had nobody that could give it to us until then. The place is falling apart would never stay there again.