Wild Coast Sun

Great midweek escape. Friendly staff and a great night’s rest.

Disapointed... I have been staying at the Hotel for more than a Decade this holiday we decided to travel around durban starting with Umhlanga then Sibaya and durban North it was fantastic ended off our holiday at Wildcoast sun. Sadly my booking was not what I booked I asked for a seafacing pool room instead got a garden facing room 177 wich was a very long distance too walk in a dungeon whiles I had a hip operation this was torture to walk a mile to the lift I asked for a move was then moved to 227 wich was much better in distance. Whiles I tried to talk to the Msnager Aaron who completely brushed me off 2 times then completely ignored me and said his busy. The 3rd time I tried to talk to him he ignored me and attended to a guest who claimed he didn't have ice in his room. I net him in the passage where he was running with the ice and told me he'll call me he never did. I found this so unprofessional and being a Property Manager myself I found this behavior unprofessional as I treat all my guest as VIP's. In all my previous stays I have always left a happy guest but not this time. It was my birthday and wanted to celebrate but this was ruined. And all I wanted to speak to the manager about is to correct my booking. But he never gave me a chance to speak to him. I was going to return this year but this has left a bitter taste in my mouth. I have often recommended guest,family and friends to your Hotel but this behavior and treatment really put me off.

A well deserved break at Wild Coast Very pleasant staff and entertainment at the best Food is delicious with a wide selection of alcohol including wine The gardens are well set which is well maintained The car park an roads are well maintained

We are writing to express our disappointment and frustration with our stay at Wild Coast Sun from March 15-17, 2024. As loyal customers who have been visiting your resorts since childhood, we had high expectations for a relaxing family getaway. Unfortunately, our experience fell short due to a private function that was not disclosed at the time of booking. The presence of this event resulted in: - Unavailability of the best restaurant, forcing us to dine at Spur - Limited access to the hotel private pool - Congestion and noise disturbances Despite raising our concerns onsite, we received no feedback or resolution. Furthermore, our special vegan breakfast request was compromised when a milk-based product was used, causing distress to my family. To compensate for the disrupted experience, we were forced to exceed our budget by over R3000, spending on alternative activities like segway, quad biking, spa treatments, and boat rides. Moreover, we had to endure intoxicated behavior from attendees of the private function. We are disappointed that our complaints were not addressed internally between March-August 2024, leading us to share our experience publicly.

It is disappointing to note that the gym is limited wrt equipment. The multi gym is broken. The water jar empty. The toilets within the casino is stinky and unkempt. Rooms do not provide any bottled water for consumption. A disappointing stay for a once 5 star establishment.

Unfortunately one does not feel safe at the Wild Coast Sun anymore, usually my family's destination of choice, however on our last visit, my husband was asked if he would like to buy ***** at the koi pond. While i was shopping at the little shop opposite the Reception area, 2 guys stood too close behind me and i had my phone in my pocket, my husband who saw what was going on, came to stand behind me. Needless to say, the WILD COAST SUN is not what it used to be. Also be very wary of going onto the beach alone. While you may think its a private beach, its not and shouldnt attempt going onto that beach.