Tralee Benners Hotel

The services are all good and the breakfast is nice. It will be good if the cleanliness improve

分別訂了2晚，辦理入住時一開始沒找到第二晚的預訂記錄，聯繫了攜程客服才給解決。説是攜程的代理商沒有及時付費導致的沒有第二晚入住訊息…算是個烏龍吧。

We booked at the wrong Benner’s so be careful when booking. Older hotel, No parking on site, no a/c, close to busy noisy downtown but if you want to be in the centre of the hustle and bustle this is the spot to be.

Hostess at check-in was friendly, helpfu, & all-around great. Mattress was very stiff & uncomfortable. It was nice to have an AC unit though. The restaurant was 50/50. Food tasted fine, although it was over cooked (asked for medium-rare & got medium. Server was friendly, but no super attentive once meal was done & we ultimately had to walk to the bar to pay our bill. Who knows, they could’ve been under staffed & she could’ve been busy. Parking is a nightmare, but nothing the hotel can do about that.

Some staff very pleasant, especially food serving staff in restaurant, and Peter behind the bar was excellent and friendly. People on Reception close to being incompetent and unfriendly! Room is basic; no pictures on wall, no glasses or plastic cups in bathrooms, no extractor fans in toilet/bathroom, outside window barely opens so very little ventilation. On arrival room was very stuffy and no window open or curtains drawn for shade - room like a sauna. Worse still was thatour room on second floor over the front door streetside; the give away was that a €0.50 pair of earplugs provided in the bathroom - cars pass under window all night as do people coming and going; hotel's empty bottles loaded in to skip at 7am under our window; room still like a sauna. Second night, Council workmen stated roadmending ( honestly!)with impact tools gone midnight hour for a 1-2 hours; bin men emptied bins at 7am on to truck; roadseeeper machine cleaned gutters at 7.30am - and room still a sauna. Include no car park, I woner why people would want to stay - and it's not cheap. Overall, my worst stop in Irish /Ireland hotel in coming here 40 years and often twice or more a year! Sorry, a joke!. And receptionist, who ignored me twice previously in morning before complaint, gave only a cursory "oh,sorry about that"

The best thing about the Benners hotel is the staff. Warm and welcoming the Benners staff exemplified what it means to be truly hospitable.