Apvalaus Stalo Klubas Gastro & Spa Hotel

We spent one night here on Christmas. the staff were super friendly. Thr wifi worked well. We had dinner at the 'gourmet' restaurant, which was ok but not amazing (food looked nice, but flavors were weird). The view of the castle was lovely. The parking had to be reserved in advance.

The service of this hotel was reminiscent of that of hotels in Russia during Soviet times. During my stay, I often wondered if Lithuania was still part of the USSR. Before we arrived at the hotel, we asked them to book a taxi for us from Trakai railway station. They did so and asked us to confirm that we had received the relevant information. That was very professionally done (this and the view of the castle from our hotel room were the only good things about this hotel). Unfortunately, it was downhill all the way from there. When we arrived at the hotel, the reception was empty. It took us some time to find a waitress from the Bona Restaurant to give us our room key card. We then had dinner. During all this time, nobody talked to us about breakfast on the next day. We did not check our messages that evening either because we thought that important information would be given to us in person. On the next morning, we found that the hotel and the restaurant were empty at 09:00 and breakfast was not to be found. At 11:00, one of the receptionist returned and said that she had sent us a message via the booking website to tell us that breakfast would start at 11:00 (this was true; the same message also told us that we would have to check in by ourselves). Her explanation was that, since she had sent the email, she was absolved of all responsibility. I told her that we could not be expected to check our messages regularly, and that she should have told us in person the previous evening; if they asked us to confirm the taxi booking, they should also ask us to confirm check-in and breakfast details. Besides, starting breakfast at 11:00 is ultra-late by any European standards and is in our view unacceptable. The attitude of this staff member reminded me of the attitude of hotel staff in Moscow in the 1980s. Other special features of this hotel included: dinner was only available before 18:00, the spa was always closed and hot water was not available at 07:00. It appeared that the hotel was half closed; most of the facilities were not available or they were available at times convenient to the staff, not to the guests. We visited Trakai in February, which was low season. I can understand if they did not want to offer the full service but we should have been informed before we booked. As it was, we felt cheated. In conclusion, a very irresponsible hotel staff with absolutely no idea of customer service. Those two days made us feel that Lithuania had not gained independence and was still part of the USSR.

La posizione della struttura é davvero invidiabile. Dieci passi, e non esagero, dal lungo lago che si affaccia direttamente sul castello di Trakai. Parcheggio riservato all'atto della prenotazione della stanza. Ho scelto la suite con vista castello. Personale davvero squisito, disponibile che ci ha illustrato tutti i comfort della struttura. Stanza spaziosa, con arredamento caratteristico e con vista davvero mozzafiato sul castello. Abbiamo usufruito della SPA privata per 1h30 minuti (anch'essa riservata all'atto della prenotazione) nella quale abbiamo potuto godere di una jacuzzi, una sauna ed un bagno turco. Qualità del sonno ottima, cuscini e materassi ok. Bagno non eccessivamente grande ma pulitissimo. Sicuramente soggiornerei ancora in questa bellissima e esclusiva struttura. Nulla in particolare. se dovessi segnalare uno spunto di miglioramento indicherei il Wifi. Infatti, siamo riusciti a connettere il telefono, ma non i dispositivi quali PC e tablet (non fondamentale in quanto con il roaming EU non abbiamo avuto problemi).