Hôtel de la Villeon

We very much enjoyed the hotel and room at this beautiful hotel. The hosts and restaurant were both high class. However, the cleaning service has much to be desired. When we came back from our first day touring, we found that there was no toilet paper, the dirty soaked towels that were on the floor were rehung to be used again, and the cleaning supplies were left in our room. In addition, the special room with its own terrace sits above other guests who continue to smoke thereby making sitting outside unpalatabl. Other than an apology there were no excuses. So if you don’t mind going to the front desk to ask for toilet paper and clean towels, then this is the place for you.

Hotel is not what was expected for the price. No parking. Foyer is like a hospital. Concierge didn’t know what time was breakfast. Front door was shut and uninviting. Air conditioning didn’t work and room didn’t have its own control. No fridge in the room. No view.

First impressions are important and here they weren't good. There were traffic jams on the bridge across the Rhone and all roads around - I guess there often are. Our sat-nav, though recently updated, didn't know which streets were one-way or open to traffic in Tournon so we had trouble finding our way to the hotel. When found it turns out to be in a verynnarrow street with not even space to stop a car to unload luggage without causing obstruction. I parked some way along and my wife tried to get in. The door marked with the hotel name over it was closed (is never open it seems) the next two doors along were also closed and unpromising. A passing child told my wife to try the 4th door along which was also locked but had a bell-push, which was eventually answered and the door opened. But we then had to drive to the underground parking about 300 metres further along and drag our cases back along the cobbled streets, and then try to get in again. Once inside the staff were fairly helpful. The room was fine, and breakfast was also perfectly adequate. We got a key to the main door so we could get in again without having to use the bell-push. There is a garden at the back but it was raining too much during our visit to make any use of it. It's not their fault that the access is so difficult, but better instructions would have helped.

We stayed in the Villeon suite. As described it has “Wood flooring panels, walls and ceiling with wainscoting, moulded details of sober Greek-style setting. All of those elements date back to the French Restoration era. Sophistication and historical charm are the hallmark of this spacious, delicate suite and its timeless elegance.” It was exactly that! A gorgeous room with a large bathroom. It faced the front of the hotel but the street has no traffic so it was silent. The AC worked very well and the beds were comfortable. Breakfast included the best croissants in the village and the service was wonderful.

We read the reviews of this hotel before coming and didn’t quite know what to expect. Having now stayed we can’t believe the negative reviews. This hotel is stunning and couldnt be further from a ‘warehouse’. The staff are amazing and the breakfast was great. Tournon Sur Rhone is also beautiful.

We have booked the hotel by call. The condition was a parking. After arrival in tiny street we have realised we have to park somewhere away. We didn’t feel safe on the location. There was no able for us to stay there because of parking. We discussed with reception and manager to avoid any fee but they already charged us. The manager was not even nice, there was an arrogance. So because of the parking we were not able to stay and still we had to partly pay our stay. We asked as well to book a chosen restaurant. They recommend us a vegetarian and they booked for us. But when we were leaving the town this “our” restaurant was closed. I would not definitely recommend this accomodation.